Strategic Customer Support Technician - BTS (Remote)
Company: MetroNet Inc.
Location: Grand Rapids
Posted on: April 26, 2024
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Job Description:
DescriptionLove Your Mondays again!
Strategic Customer Support Technician
The Strategic Customer Support Technician will perform customer
trouble isolation and repair, document issues and incidents across
the voice, video, and IP network. This position recognizes,
acknowledges, fixes, documents, and clears customer trouble
tickets. The Strategic Customer Support Technician provides support
through troubleshooting customer issues, analyzes customer records,
works closely with Field Technicians to resolve customer issues.
Provides support in a quality-oriented, professional manner that
will aid and facilitate the teams in exceeding customer
expectations.
ESSENTIAL JOB FUNCTIONS:
JOB QUALIFICATIONS AND REQUIREMENTS:
What we offer
An opportunity to fuel your passions. We offer full benefits
package, Health, Vision, Dental with competitive pay and aggressive
401k match up to 6%. You will have an opportunity to put your brand
on paper and leave your mark on the Telecomm industry as we
continue to grow rapidly!
Metronet is an equal opportunity employer. We will not discriminate
against any applicant or employee on the basis of sexual
orientation, gender identity, race, gender, religion, age, national
origin, color, disability, or veteran status.
EOE/Minority/Female/Disabled/Veteran
Join us and find out what it means to love your career!At Metronet,
we are the nation's largest independently own 100% Fiber Optic
company founded in the Midwest. We are customer-focused and provide
cutting-edge fiber optic communication services, including fiber
internet and full-featured Fiber Phone. We have been growing
communities since 2005 and have built networks in more than 250
cities across 16 states.
We are proudly recognized as a Top Diversity Employer by in 2022.
We believe in our people by growing their talent, offering career
paths, advancement opportunities and skill development.Pay rate:
$20.00/hr.
#LI-AF1
Keywords: MetroNet Inc., Midland , Strategic Customer Support Technician - BTS (Remote), IT / Software / Systems , Grand Rapids, Michigan
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here to apply!
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