Consultation Service Client Services Representative
Company: University of Michigan
Location: Ann Arbor
Posted on: May 8, 2024
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Job Description:
Consultation Service Client Services Representative
Apply Now
How to Apply
A cover letter is required for consideration for this position and
should be attached as the first page of your resume. The cover
letter should address your specific interest in the position and
outline skills and experience that directly relate to this
position.
Summary
The Consultation Service Client Service Representative's (CSR)
primary responsibilities are to receive, accession, triage,
deliver, and return outside case materials for the purpose of
facilitating consultations referred from outside facilities and for
patients transferring care to Michigan Medicine for continuation of
care. The Consultation Service CSR team also provides specimen
processing support for the Department of Pathology NCRC laboratory
logistics center (NLNC) including receipt, processing, tracking,
and transport of anatomic and clinical laboratory specimens and
other duties as assigned .
Mission Statement
Michigan Medicine improves the health of patients, populations and
communities through excellence in education, patient care,
community service, research and technology development, and through
leadership activities in Michigan, nationally and internationally.
Our mission is guided by our Strategic Principles and has three
critical components; patient care, education and research that
together enhance our contribution to society.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in
the world and has been the site of many groundbreaking medical and
technological advancements since the opening of the U-M Medical
School in 1850. Michigan Medicine is comprised of over 30,000
employees and our vision is to attract, inspire, and develop
outstanding people in medicine, sciences, and healthcare to become
one of the world's most distinguished academic health systems. In
some way, great or small, every person here helps to advance this
world-class institution. Work at Michigan Medicine and become a
victor for the greater good.
What Benefits can you Look Forward to?
Excellent medical, dental and vision coverage effective on your
very first day
2:1 Match on retirement savings
Responsibilities*
Perform accurate and timely consultation case sample receipt and
data entry into Department of Pathology Laboratory Information and
tracking systems.Unpack, verify, and record contents and condition
of received patient assets and associated paperwork. Label and
triage patient assets for distribution to the designated service or
file as appropriate.
Return slides, blocks, or other patient assets to the originating
facility including data entry into Department of Pathology
Laboratory Information and tracking systems with attention to
detail to ensure accurate routing.
Assist in resolving accessioning issues including but not limited
to requisition discrepancies and missing information. Record issues
into MLabs Salesforce or other CRM platform(s) as applicable .
Work as part of a team to efficiently accomplish daily work in a
production environment, adjusting rapidly to daily changes in
workflow as necessary .
Perform receipt, transport, processing, tracking, and distribution
or delivery of anatomic and clinical laboratory specimens.
Maintain quality control as required, including temperature checks
on all storage refrigerators and freezers.
Required Qualifications*
In order to be considered for this position the applicant must have
met or will have met all the required qualifications prior to the
start date of employment.
High School diploma or equivalent combination of education and
experience.
2 to 5 years of relevant professional experience.
Demonstrated commitment to Service Excellence.
Demonstrated good work habits, dependability, punctuality,
flexibility, and attendance.
Demonstrated ability to perform timely and accurate data entry.
Excellent problem-solving skills along with the ability to take
action while exhibiting good judgment and realistic understanding
of issues .
Ability to communicate with others in a friendly and helpful manner
while building credibility and rapport with customers and
co-workers.
Physical Ability to lift up to 25 pounds, with frequent walking and
standing required.
Desired Qualifications*
Knowledge of medical terminology.
Experience and aptitude with a variety of computer software
programs including but not limited to Microsoft Office products,
MiChart, Soft, and email systems.
Previous experience in a laboratory environment working as a team
to assist clients/customers/co-workers.
Work Schedule
This full time, 40 hour position isMonday - Friday, with occasional
weekend and holiday rotation, hours vary with shift assignment.
Work Locations
Department of Pathology, MLabs, NCRC. This is an onsite
position.
Additional Information
$1500.00 Signing bonus available.
Background Screening
Michigan Medicine conducts background screening and pre-employment
drug testing on job candidates upon acceptance of a contingent job
offer and may use a third party administrator to conduct background
screenings. Background screenings are performed in compliance with
the Fair Credit Report Act. Pre-employment drug testing applies to
all selected candidates, including new or additional faculty and
staff appointments, as well as transfers from other U-M
campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The
review and selection process may begin as early as the eighth day
after posting. This opening may be removed from posting boards and
filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative
action employer.
Job Detail
Job Opening ID
244387
Working Title
Consultation Service Client Services Representative
Job Title
Customer Service Rep Inter
Work Location
Michigan Medicine - Ann Arbor
Ann Arbor, MI
Full/Part Time
Full-Time
Regular/Temporary
Regular
FLSA Status
Nonexempt
Organizational Group
Um Hospital
Department
MM Path MLabs Division
Posting Begin/End Date
3/25/2024 - 5/24/2024
Career Interest
Administration
Pathology/Laboratory Services
Apply Now
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