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Solutions Assistant/Collections

Company: mfcu
Location: Midland
Posted on: May 13, 2022

Job Description:

SOLUTIONS TEAM ASSISTANTNon-ExemptReports to: Solutions Manager Position OverviewThe primary purpose of this position is to assist Members First Credit Union to deliver on its mission: To encourage a better tomorrow. To achieve this mission, the position must deliver on our brand promise: We believe in you. Our promise is to be trustworthy, caring, and enthusiastic to help you succeed. You will do this by living out our core values in every service contact to both internal and external members.TrustworthyWe deliver excellence through knowledge.We can be depended upon to do the right thing.We believe in exceeding expectations.Caring We are committed to encouragement and the power of positivity.We respect all people, without judgment.We give the best of ourselves when we join together.EnthusiasticWe are hardworking, passionate people.We encourage maximizing happiness and fun.We thrive by finding new ways to help.Essential DutiesAssist in appropriate Solution efforts for accounts with past due loans and or negative shares, while adhering to provisions as set forth in the Fair Debt Collection Practices Act (FDCPA), and that collection activity is always within credit union policy and all relevant regulations.Deliver on the Credit Union' Service Promises in every service situationDuties and ResponsibilitiesThe following statements are intended to describe the general nature and level of work being performed by this position. It is not intended to be an exhaustive list of all duties, responsibilities and skills required of this position. Other duties may be assigned to meet business needs.Monitor and respond to messages in the Solutions Team Email inbox.Field phone calls routed to the Solutions Team x1550.Ability to discuss account specifics clearly with members.Process incoming Garnishments and Levies daily.Process CUNA insurance claims for Life and Disability claims.Work with insurance company and member on insurance claims for damaged and totaled vehicles.Post relevant information clearly to collection notes in Symitar.Monitor and respond to messages in Solutions Team voicemail inbox.Post SWBC phone payments to loans, and transfer payments within accounts, as directed.Pick up, sort and distribute Solutions incoming mail to proper individual(s) and prepare outgoing mail daily.Print and prepare Mortgage Delinquency notices for mail.Assist/backup other Solutions Team members with their work as needed.Image necessary documentation to accounts.Prepare and send requests for member verification of employment via fax, email or mail, as directed.Field and respond to Solutions Team Synapsys events, as needed.Perform any necessary clerical tasks for the Solutions Team, including but not limited to making copies, scanning and emailing information, pulling paper account files, etc., as needed.Maintain a dependable record of attendance and timeliness.Other duties as assigned.Qualifications and ExpectationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the expectations of the person performing this job.Strive to exceed credit union, department, and personal goals.Good organizational skills, attention to details with solid time management skills and well-developed abilities to multi-task.Ability to work overtime, some Saturdays, attend education and training functions as required.Must have flexibility to deal with changing work hours and locations as needed. This position will likely have work hours 9 AM - 6 PM daily, plus some Saturdays 9AM - 1 PMCourtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and /or outside the organization generally regarding routine matters for purposes of giving or obtaining information, which may require some discussion.Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ability to lift up to 25 poundsAble to set or stand for 2-4 hours at a timeWork EnvironmentThis position is an In-Office only position, no ability to work remotely.Must maintain a neat and orderly work area.Routinely clean and disinfect work areas (i.e. teller stations, desk surfaces, phones, electronic equipment).Wipe down teller windows and desk surfaces after every Member and Team Member interaction. If limited or no Member interactions, this practice is to be completed a minimum of twice a day.Wipe down door handles, drive thru canisters, desks, telephones, areas that are often touched by members or team members coming in frequently.Sanitize shared spaces such as break rooms, whiteboards, and meeting tables after every use.Protect the confidentiality of credit union staff and members by locking door or removing items from desk/workstation when away.Education and ExperienceMinimum high school graduate or equivalent.One-year prior credit union collection experience requested.Experience with Symitar requested.Must possess excellent oral and written communication skills.Skills in Microsoft Word, Excel, and Outlook.

Keywords: mfcu, Midland , Solutions Assistant/Collections, Accounting, Auditing , Midland, Michigan

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