Supervisor Medical Office
Company: MyMichigan Health
Location: Midland
Posted on: August 4, 2022
Job Description:
Summary This position plans, directs, controls and supervises
the overall financial, operational and functional activities of
assigned physician practices within MyMichigan Health, assists in
the short and long-term planning of assigned practices to maximize
growth, efficiency, profitability and maintenance of the practices.
Manages the day-to-day practice operations to ensure compliance to
all organizational and department policies and procedures follow
Occupational Safety and Health Administration (OSHA) guidelines,
Clinical Laboratory Improvement (CLIA) regulations, and all
appropriate regulatory agencies. The Medical Office Supervisor will
be responsible for scheduling and processing worked hours for pay;
will assist in the annual budget process; and may have
responsibility for patient record transfer and retention process.
They will oversee the training and evaluations of any employees,
students, and float staff. They serve as administrative
representative, patient advocate and employee counselor to ensure
maximum patient access and quality care as well as effective team
functioning. Participates in interdepartmental, intersystem and
external committees, meetings and activities to promote the
mission, values and business of MyMichigan Health. REQUIRED
EDUCATION:
Education: High School Diploma or GED
Completion of Medical Assistant or
Nursing program is highly encouraged. ESSENTIAL DUTIES
Provides patient care in the capacity
of their primary role. Responsible for hiring, disciplining and
discharging employees within the practice according to MyMichigan
Health policy. Responsible for written job performance reviews for
all employees with input from the providers. Supervises all
non-clinical and clinical staff to assure high quality patient
care. Works closely with MyMichigan Physicians Group (MPG)
Administrative VP/Regional Director and/or Practice Manager and HR
Strategic Partner as the human resource contact/liaison. Acts an
advocate for system and departmental goals and objectives. Together
with MPG Administration and the physicians develops and implements
short and long term planning growth and development of the
practice. Maximizes efficiency and cost effectiveness of the
practice through continuous review and improvement of practice
policies and procedures and overall operations. Coordinates staff
provider meetings. Attends MyMichigan Health meetings, as assigned
and provides communication to staff and providers of policies and
topics covered at those meetings. Utilizes the payroll system,
manages staff schedules; inputs staff time off requests and
approves employee hours in preparation of the biweekly payroll
process. OTHER DUTIES AND RESPONSIBILITIES
Provides for the proper maintenance
of the physical plant and its main operating systems. Arranges for
the procurement and maintenance of all office and medical
equipment. Understands necessary computer functions in the office
setting: Electronic Medical Record, Practice Management, disease
registry, dictation systems, and any other necessary programs to
assist providers and staff. Demonstrates professionalism and
courtesy at all times toward all employees, providers and associate
staff with MyMichigan Health. Oversees staff to assure that proper
customer service skills are being utilized by all staff. Assists in
the annual budget process and planning. Problem solves in areas
concerning patients, providers, physicians, employee relations
and/or practice operations. Responds to all formal patient and/or
staff complaints. Identifies and communicates any potential
business opportunities to expand/enhance practice services and
market share. Miscellaneous duties as assigned, including, but not
limited to, committee membership and special projects. Coordinates
record retention of chart storage, retrieving patient medical
records as needed. Understands other duties of staff within the
practice they are assigned. MyMichigan Health is a technology
driven organization and employees need to demonstrate competency in
Microsoft Windows. An employee may be required to participate in
further learning opportunities offered by MyMichigan Health.
EXPERIENCE, TRAINING AND SKILLS:
Three to five years of experience in
a healthcare system with emphasis on management and human
resources. Working knowledge of the organization's Lawson and
Kronos computer programs. Also, be proficient in Word, Excel and
Power Point. Knowledge of medical office policies, practices and
procedures as normally acquired through three to five years working
in the healthcare system or similar setting. Excellent
interpersonal skills needed to communicate successfully with
individuals and interact with people at all levels to communicate
concepts in a clear and understandable manner.
Keywords: MyMichigan Health, Midland , Supervisor Medical Office, Administration, Clerical , Midland, Michigan
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