Sr Office Assistant
Company: MyMichigan Health
Posted on: January 20, 2023
The Sr. Office Assistant (SOA) in the Infusion Center Department
must be able to assist the nurses and patient service specialist in
transporting/lifting of patients, filing, secretarial work,
registration and scheduling of patients, and other general duties
as requested. The SOA will serve as the "order liaison" for any new
orders presented to the Infusion Center. Responsibilities for this
role include insurance verification, follow up with physician
offices if additional information is required by the payer for
medical necessity verification, obtaining prior authorizations, and
referring patients if needed to the medical social worker and
financial counselors. The order liaison will identify physician
offices that may be in need of additional education and follow
through with the office managers to insure they understand the
ordering process and required information for providing service to
their patients. The SOA will serve as the leader in the front
office area of the infusion center bringing any issues to the
attention of the nursing supervisor and covering sick and vacation
time for the full time patient service specialist/or other SOA. The
SOA will be the trainer for any new patient service specialist or
SOA employees hired for the infusion center in the future. In
addition, the SOA serves as the building and safety officer for the
infusion center monitoring quality initiatives e.g. hand hygiene,
compliance with temperature logs, and follow up on any maintenance
or biomed issues that need to be resolved.
(30%)* Performs patient registration responsibilities, including
insurance verification, pre-certification and obtaining necessary
signatures and authorizations for billing and release of medical
information according to established procedure.
(30%)* Provides excellent customer service to patients and
referring physician offices in person and on the phone - Meet/Greet
with smile, provide updated wait times, handle difficult situations
that arise with the scheduling and registration process so that
patients and referring physicians are satisfied with the outcome.
Follows scheduling guidelines so that the patient flow daily is as
smooth as possible.
(20%)* Able to perform all office operations including filing of
charts, typing and clerical duties and obtaining/transferring
patient information data.
(20%)* Provides education and training to physician offices and
patient service specialists on scheduling/registration and
insurance related issues regarding orders sent to the
OTHER DUTIES AND RESPONSIBILITIES:
Follows through on rejected coding issues and re-submits
documentation to Health Information Services (HIS).
Serves as the safety point person for the infusion center building
monitoring compliance with hand hygiene, temperature logs and any
follow up needed from maintenance or biomed.
Effectively operates a computer using MS Office applications such
as Word, Excel as well as vital systems required for scheduling,
registration and insurance verification etc. for the
Maintains stock for the Infusion Center.
Other duties as assigned.
REQUIRED EDUCATION, EXPERIENCE, TRAINING AND SKILLS:
High School or equivalent required.
BLS required within 90 days of hire or transfer.
Completion of an accredited course in medical terminology or
knowledge of medical terminology as normally acquired through a
minimum of one year experience in a medical center office
A minimum of six months experience in a health care facility
Must possess general clerical skills and ability to operate
standard office equipment, including computer knowledge, i.e. MS
Office, Excel, Word, etc.
Demonstrate the ability to effectively communicate with others in
person and on the telephone.
MyMichigan Health is a technology driven organization and employees
need to demonstrate competency in Microsoft Windows.
An employee may be required to participate in further learning
opportunities offered by MyMichigan Health. Prefer experience in an
oncology-related office setting.
PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:
Exposure to stressful situations, including those involving public
contact, as well as, trauma, grief and death.
Able to wear personal protective equipment that includes latex
materials or appropriate substitute if required for your
Is able to move freely about facility with or without an assisted
device and must be able to perform the functions of the job as
outlined in the job description.
Overall vision and hearing is necessary with or without assisted
Frequently required to sit/stand/walk for long periods of time.
May require frequent postural changes such as stooping, kneeling or
Some exposure to bloodborne pathogens and other potentially
Must follow MyMichigan Health bloodborne pathogen and TB testing as
Ability to handle multiple tasks, get along with others, work
independently, regular and predictable attendance and ability to
Overall dexterity is required including handling, reaching,
grasping, fingering and feeling.
May require repetition of these movements on a regular to frequent
Physical Demand Level: Sedentary. Must be able to occasionally
(0-33% of the workday) lift or carry 0-10 lbs.
Keywords: MyMichigan Health, Midland , Sr Office Assistant, Administration, Clerical , Midland, Michigan
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