Receptionist - State Farm Agent Team Member

Company: Scott Southland - State Farm Agent
Location: Grand Rapids
Posted on: February 19, 2026

Job Description:

Job Description Job Description Benefits: Simple IRA License reimbursement Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ABOUT OUR AGENCY: With 15 years in business, our agency has built a reputation for excellence, consistency, and care. Our team of six dedicated professionals works together in a positive, collaborative environment where everyones contributions are valued. We believe that success comes from balance working hard for our customers while maintaining a healthy work-life rhythm for our team. Im a proud graduate of Western Michigan University, where I studied finance and management. That foundation in business has shaped how I run our agency with an emphasis on integrity, growth, and customer-centered service. We offer a Simple IRA match, license reimbursement, and a supportive work environment designed to help our team thrive personally and professionally. Our office culture is built on mutual respect, open communication, and continuous improvement. If youre looking for a place where youll feel motivated, appreciated, and part of a strong, connected team, youll feel right at home here. ROLE DESCRIPTION: Scott Southland - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member. Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team. RESPONSIBILITIES: Greet customers warmly in person and over the phone, directing them to the appropriate team members. Manage appointment scheduling and office communications. Assist in handling incoming inquiries and maintaining customer records. Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options. Provide excellent customer service and follow up on customers needs. Support the team with various administrative tasks and projects. QUALIFICATIONS: Previous experience in a receptionist or customer service role. Communication and interpersonal skills. Organizational and multitasking abilities. Comfortable with engaging in sales conversations. Basic computer skills, including Microsoft Office and CRM systems.

Keywords: Scott Southland - State Farm Agent, Midland , Receptionist - State Farm Agent Team Member, Administration, Clerical , Grand Rapids, Michigan