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Lead Receptionist

Company: Newmark Knight Frank
Location: Midland
Posted on: February 3, 2020

Job Description:

Newmark Knight Frank (NKF) is one of the world's leading commercial real estate advisory firms. We provide a fully integrated platform of services to prominent multinational corporations and institutional investors across the globe, as well as to occupiers, owners and developers of real estate on a local, regional and national level. Together with Londonbased partner Knight Frank and independentlyowned offices, NKF's 14,100 professionals operate from more than 400 offices in established and emerging property markets on six continents. Job Description: Lead Receptionist is a salaried position that manages the reception area, reception team, and provides clerical support. Gathers personal information from inquiries, answers telephones, takes/delivers messages and responds to escalated calls. Processes site expenses for payment, and handles on/off boarding of employees.

Essential Job Duties:

  • Manages the Receptionists and Switchboard Operators
  • Processes site expense accounts
  • Completes Clean Desk Audits
  • Orders basic office supplies
  • Answer incoming calls. Provide general information and direct callers to appropriate party or voice mailbox.
  • Prepares weekly schedules for reception services
  • Work with other sites in the hub that may require reception services to support periodic reception support
  • Handles staff on / off boarding.
  • Greets visitors. Maintains log of visitors. Announces visitors to appropriate party. Direct guests and clients to the waiting area and offer beverages (if available)
  • Display professionalism and a sense of pride in all aspects of his/her duties and responsibilities
  • Establish a strong rapport in client relationships as well as with vendors and contractors
  • Provide support to administrative staff when needed, by filing or typing/word processing: in Microsoft Office, Windows, or compatible software based on location. May support administrative staff by preparing A/P coding tables for review and approval
  • Adhere to company policies and procedures
  • Keep reception area and any adjacent conference areas neat and orderly
  • Required to supervise reception staff at other sites within the hub
  • Expedite emergency calls (when possible) by contacting vendors and building manager, or other appropriate individual(s).
  • Assist with mailing, emails, and any other clerical projects.
  • Ensure facsimiles, mail and overnight packages have been distributed.
  • Maintains schedule for conference rooms at location(s), if necessary. Skills, Education and Experience:
    • High School diploma or General Education Degree (GED) required
    • Minimum 3 years office experience required; some supervisory or management experience required.
    • Good telephone techniques and communication skills
    • Excellent customer service skills
    • Strong ability to handle multiple tasks, such as incoming calls, guests and respond to emails
    • Must possess ability to act competently in a crisis situation while maintaining a calm and professional manner
    • Ability to be cooperative with other employees to ensure a smooth running, effective office operation
    • May perform other duties as assigned Working Conditions: Normal working conditions with the absence of disagreeable elements Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Newmark Knight Frank is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Keywords: Newmark Knight Frank, Midland , Lead Receptionist, Administration, Clerical , Midland, Michigan

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