Analytics Service Manager

Company: Dow
Location: Midland
Posted on: June 11, 2022

Job Description:

Our purposeJoin a team that's passionate about partnership. With careers at Dow, we take time to explore questions and talk to each other. We love to learn. Our people are driven by limitless curiosity. We are an innovative, customer centric, inclusive, and sustainable materials science company. -Employing 36,500 individuals -Across 109 manufacturing sites -In over 31 countries Our portfolio of products and solutions include:Plastics: With new technology trends, our plastic additives can be experienced in many everyday items including vinyl, blow-molding bottles, film, rigid containers, PVC plastics, siding, decks and rails, foam pipes and profile formulations, window frames and high-efficiency lubricants.Industrial intermediates: As the product of a reaction that is beneficial when used as a precursor chemical for another product, industrial intermediates can take on many shapes and forms. Ours are used in home comfort and appliance, building and construction, adhesives and lubricants, and more.Coatings: Whether it's a water-based coating or solvent-based coating, a thin film is deposited on materials to enhance specific properties such as enhanced performance, durability, aesthetics, and sustainability.Silicone businesses: Our silicone-based materials can withstand more demanding applications, from those operating at extreme temperatures, to those under harsh environmental conditions for long periods of time.Learn more about our partnerships, collaborations and innovations on LinkedIn (@Dow) or Twitter (@DowNewsroom).We make diversity and inclusion a priority-because sharing our perspectives and building on each other's ideas will drive innovation. Could you imagine yourself in a place like this?Dow has an exciting opportunity for a Service Manager on the Diamond Systems Analytics Business Intelligence team. This is a Hybrid position within our Diamond Systems Analytics Organization. The role will align to Dow's Design Your Day approach and allows employees to work remotely but will also require onsite work based on project work and role needs. The selected candidate will be expected to live a commutable distance from one of our IT Hubs in Midland (MI, USA) or Houston (TX, USA) at a frequency to be agreed upon by the employee and their leader.About youAs a Service Manager, you will be responsible for the operations of Dow's Business Intelligence tools. This will include: Client satisfactionRun the business IT processesService improvementsGovernance of the environmentReintroducing internal analytics communityAdditionally, as Service Manager, you will be responsible for maximizing adoption and value of our business intelligence capabilities. You will partner with the Business Intelligence IT Leader to manage the work and costs of the teams and vendors involved in service design, transition, and operations. The specific services that you, as Service Manager on the Diamond Systems Business Intelligence team, will be responsible for include SAP BW/HANA, Power BI, an internal report catalog, and Run the Business / Support. You would participate in our self-service analytics strategy development and then be responsible for enabling, driving, and supporting it. Also, you can complete each of the following tasks:Fulfill Service Manager role and responsibilities for IT. Manage the service, balancing customer requirements with affordability, corporate and business strategy, industry trends and available technology. Manage portfolio of key solutions and monitors service-level quality for those key solutionsMaintain service offering descriptions and material to support adoption and drives adoption with stakeholders and targeted client audiences. Partner with IT Leader to set priorities for service specialist teamResponsible to ensure service quality, timeliness of deliverables, responsiveness to client requests, and accuracy of status and metric information. Responsible to follow ITIL framework to deliver value for users of the service---. Accountable to ensure SLA's, OLA's, or KPI's measurements are in place and are acted upon when outside of normal expectations. Responsible to advocate, educate and ensure your Service team members follow any IT practice policies including but not limited to: Evaluating/managing IT information risks with Information Security to ensure Dow's safety and security; Drives Event, Incident and Problem Management efforts for the affected services; Maintains service configuration, asset, and knowledge management; management of Service Levels. Required qualifications: A minimum of a bachelor's degree or relevant military experience at or above a U.S. E6 ranking OR Canadian Petty Officer 2nd Class ranking.A minimum of 5 years of relevant work experienceA minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.Your preferred qualifications include:A degree discipline in Computer Science, Information Systems or another technical related fieldStrong organizational, facilitative and communication skillsExperience in the analytics space, or deep service management expertise8 or more years of relevant experienceExperience / knowledge in the following areas is preferred: ITIL Framework, ITIL Service Management, ITIL Service Operations, and/or ITIL ProcessesAdditional notes-No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process-Relocation assistance is not available for this role.To apply-Sign in or create your account.-Make sure your resume is accessible. Easily link your LinkedIn Profile to load your resume when logging into apply.-What can we accomplish together? Apply to find out!Dow Offers: A robust total rewards program, including: competitive base pay, variable pay that rewards individual, team, and Company performance, and comprehensive benefitsOn-going learning opportunities within a diverse, inclusive and rewarding work environment Career experiences that can span different Dow businesses and functions with opportunities for personal and professional growth The chance to work within a global company and interact with colleagues from around the world Opportunities that spark your imagination and ignite your passion to help others About DowDow (NYSE: DOW) combines global breadth, asset integration and scale, focused innovation and leading business positions to achieve profitable growth. The Company's ambition is to become the most innovative, customer centric, inclusive and sustainable materials science company, with a purpose to deliver a sustainable future for the world through our materials science expertise and collaboration with our partners. Dow's portfolio of plastics, industrial intermediates, coatings and silicones businesses delivers a broad range of differentiated science-based products and solutions for its customers in high-growth market segments, such as packaging, infrastructure, mobility and consumer care. Dow operates 106 manufacturing sites in 31 countries and employs approximately 35,700 people. Dow delivered sales of approximately $39 billion in 2020. References to Dow or the Company mean Dow Inc. and its subsidiaries. For more information, please visit www.dow.com or follow @DowNewsroom on Twitter.As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.Dow is an Equal Employment Opportunity employer and is committed to providing opportunities without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at http://www.dow.com/en-us/contact-us or you may call us at 1-833-My Dow HR and select option 0, then press *.

Keywords: Dow, Midland , Analytics Service Manager, Executive , Midland, Michigan