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Solution Manager

Company: Dow
Location: Midland
Posted on: June 11, 2022

Job Description:

Dow is seeking innovative and driven individuals who are interested in being considered for Solution Manager positions that will become available throughout 2022! These roles will primarily be located in Midland (MI, USA), Houston (TX, USA), or Shanghai (China) with remote work flexibility (hybrid work schedules) typically available. **This is not a hiring requisition. The intent of this sourcing requisition is to build a talent pool for Service Manager positions at Dow that will become available throughout 2022. If you are interested in being considered for Service Manager positions at Dow, we encourage you to apply to this requisition and Dow recruiters will reach out to you directly as openings become available that may match your skills & experience.** The Solution Manager is responsible for managing a portfolio of solutions or practice(s) which include systems (applications) and manages its lifecycle - analysis, design, implementation/adoption, optimization, and end-of-life retirement of digital solutions, delivering advanced functional and business capabilities. Works hand-in-hand with a multi-disciplinary IT expert team (analysts/designers/developers/support) to deliver innovative digital solutions. Orchestrates functional and technical requirements analysis - with emphasis on experience, simplification, automation, efficiency, reliability. Oversees the development, optimization, implementation and adoption of solutions leveraging best-in-class mobile, web, desktop, cloud technologies. Identifies opportunities for innovating with digital capabilities aiming to accelerate Dow's digital transformation. Job Responsibilities / Duties: Fulfills service or practice manager role and responsibilities for IT. Responsible to follow ITIL framework to deliver value for users of the service. ------------Requirements Analysis - Explores, analyzes, maps business and function requirements. Experience Mapping - Maps user journeys, user experience (UX), user stories (user features) to facilitate employee experience (EX) / customer experience (CX) transformation. Accountable for solution lifecycle, including functional / technical design - solution architecture, develop value case for buy vs make decisions - integration of third-party off-the-shelf software, develops / integrates / tests / builds quality solutions, and retires services per agreed upon roadmap. Support team in the ability to operate in both waterfall and agile delivery approaches. Supports implementation and user adoption. Support - Selects and defines supplier and team support models. Accountable to ensure measurements of the defined SLA's, OLA's or KPI's for your solution/practice are in place and are acted upon when outside of normal expectations. End-to-End Integration - Coordinates with other Managers for end-to-end process optimization and integration. Roadmaps - Defines a solution(s) portfolio improvement and innovation roadmap with proper sequencing and prioritization of projects; Help assess resource, technology, investment needed in delivering against the roadmap. Solution Expertise - supports and foster a community of solution experts and acts as a thought leader in his/her domain. Assist with workload analysis for team to ensure proper resource alignment for capacity planning. Assists with financial management by managing solution lifecycle costs. Works with stakeholders to understand and enable MA&D activities, as needed. Responsible to advocate, educate and ensure your service team members follow any IT practice policies including but not limited to: Evaluating/managing IT information risks with Information Security to ensure Dow's safety and security; Drives Event, Incident and Problem Management efforts for the affected services; Maintains service configuration, asset, and knowledge management; management of Service Levels. Required Qualifications:Bachelor's degree or a minimum 8 years of relevant work experience or relevant military experience at a U.S. E6 rank or Canadian Petty Officer 2nd Class or higher. A minimum of 5 years relevant work experience.For U.S. Applicants: A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.Preferred Qualifications: A minimum of 10 years of relative experience.A degree discipline in Computer Science, Information Systems or other technical related field.Strong organizational, facilitative and communication skills. Strong analytical and problem solving skills. #LI-HYBRIDDow Offers: A robust total rewards program, including: competitive base pay, variable pay that rewards individual, team, and Company performance, and comprehensive benefitsOn-going learning opportunities within a diverse, inclusive and rewarding work environment Career experiences that can span different Dow businesses and functions with opportunities for personal and professional growth The chance to work within a global company and interact with colleagues from around the world Opportunities that spark your imagination and ignite your passion to help others About DowDow (NYSE: DOW) combines global breadth, asset integration and scale, focused innovation and leading business positions to achieve profitable growth. The Company's ambition is to become the most innovative, customer centric, inclusive and sustainable materials science company, with a purpose to deliver a sustainable future for the world through our materials science expertise and collaboration with our partners. Dow's portfolio of plastics, industrial intermediates, coatings and silicones businesses delivers a broad range of differentiated science-based products and solutions for its customers in high-growth market segments, such as packaging, infrastructure, mobility and consumer care. Dow operates 106 manufacturing sites in 31 countries and employs approximately 35,700 people. Dow delivered sales of approximately $39 billion in 2020. References to Dow or the Company mean Dow Inc. and its subsidiaries. For more information, please visit www.dow.com or follow @DowNewsroom on Twitter.As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.Dow is an Equal Employment Opportunity employer and is committed to providing opportunities without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at http://www.dow.com/en-us/contact-us or you may call us at 1-833-My Dow HR and select option 0, then press *.

Keywords: Dow, Midland , Solution Manager, Executive , Midland, Michigan

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