ESSENTIAL DUTIES AND RESPONSIBILITIES
Triages all calls, schedules daily urgent/emergent add-ons,
receives and relays test results, processes medication refills,
supports, directs and refers patients for consults and/or testing
and insurance pre-certification and documentation.
Provides complete patient assessment within their scope of their
licensure. Greets patients and/or family, performs routine
pre-examination procedures including vital signs, assessing and
recording objective and subjective data concerning presenting
condition. Updates and maintains an accurate patient record by
performing but not limited to, orders reconciliation, secure
messaging (if available) and other tasks as assigned. Performs
medication reconciliation, enters allergy reaction type, processes
refills within the scope of their certification.
Coordinates the care team with the care indicated by the
provider, and works with the patient and families with the disease
process and/or care management.
Assists provider with examinations and procedures
Prepares and cleans the patient area, sets up equipment, cleans
and facilitates room set up after a procedure. Disposes of
contaminated supplies and sterilizes medical instruments.
OTHER DUTIES AND RESPONSIBILITIES:
Demonstrates critical thinking for patient management.
Understands necessary computer functions in the office setting:
Michigan Automated Prescription System (MAPS), Michigan Care
Improvement Registry (MCIR), Practice Management, Electronic
Medical Records, Laboratory information system (LIS), Emageon,
dictation systems, and any other necessary programs to assist
providers and staff.
If applicable, maybe required to travel to satellite
Maintains a system for accurately documenting and coding in the
medical record as appropriate per policy.
Participate in annual review for quality and completeness as
necessary. Management of the patient symptoms as directed by the
REQUIRED CERTIFICATION AND LICENSURE
BLS - Basic Life Support Required
* Equivalent Experience - Basic life support is required within
30 days of hire or transfer to the position.
RN - Registered Nurse
Education: Associates Degree
* Comments: BSN in nursing is preferred.
EXPERIENCE, TRAINING AND SKILLS
* Working knowledge of the organization's Infor, Electronic
Medical Records, and Practice Management programs preferred or
knowledge of similar software. * PC software knowledge must
include: Excel and Word. * Knowledge of medical office policies,
practices and procedures as normally acquired through three to five
years working in the health care system or similar setting. *
Excellent interpersonal skills needed to communicate successfully
with individuals and interact with people at all levels to
communicate concepts in a clear and understandable manner.