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Room Service Server

Company: The H Hotel, a Dolce Hotel
Location: Midland
Posted on: January 5, 2020

Job Description:

Dolce is now seeking a Room Service Server to join our team at the Dolce The H Hotel location in Midland, Michigan. Job Summary The Room Service Server is responsible for receiving orders, preparing orders and delivering items to guestrooms in an attentive, courteous and efficient manner. Education & Experience High School diploma or equivalent and/or experience in a hotel or related field preferred. Physical Requirements Flexible and long hours sometimes required. Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift. General Requirements Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Wyndham Hotel & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Wyndham Hotel & Resorts Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. Maintain a friendly and warm demeanor at all times. Fundamental Requirements Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees. Prepare station in anticipation of the day's business. Stock work areas with china, glassware, linen, coffee pots, napkins and ensure that stock is clean and polished. Check VIP list, and communicate orders to the kitchen and the next room service shift. Set trays and tables according to established standards. Deliver orders according to established standards. Retrieve trays on a timely basis. Ensure quality of food & beverage being delivered and communicate with Manager/Captain/Kitchen. Prepare and deliver amenities. Replenish as needed. Call all guests before delivery of order. Perform opening and closing duties according to established sidework checklist. Have a thorough knowledge of menus and current specials and upsell items to guests. Assist order taker in the answering of the telephone while maintaining the established standards. Communicate guest needs to proper department. Handle guest's complaints and communicate to management. Ensure overall guest satisfaction. COMPANY OVERVIEW: Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all. Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio-distinguished by our leading economy and midscale brands-delivers just that. We are AmericInn-- by Wyndham, Baymont-- by Wyndham, Days Inn-- by Wyndham, Dazzler-- by Wyndham, Dolce Hotels and Resorts-- by Wyndham, Esplendor-- Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham--, Howard Johnson-- by Wyndham, La Quinta-- Inns & Suites, Microtel by Wyndham--, Ramada Encore by Wyndham, Ramada Worldwide-- by Wyndham, Super 8-- by Wyndham, The Trademark Collection-- by Wyndham, Travelodge-- by Wyndham, TRYP by Wyndham--, Wingate by Wyndham--, Wyndham Garden--, Wyndham Grand-- and Wyndham Hotels and Resorts--. Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide. Our Company is an Equal Employment Opportunity Employer. Job Location: Dolce The H Hotel, 111 W Main Street, Midland, Michigan 48640 Employment Status: Full-time

Keywords: The H Hotel, a Dolce Hotel, Midland , Room Service Server, Hospitality & Tourism , Midland, Michigan

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