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Senior Customer Service Specialist - Consumer Solutions

Company: Dow
Location: Midland
Posted on: March 3, 2020

Job Description:

Dow has an opening for a Senior Customer Service Specialist located in Midland, MI. The individual in this position will hold the most senior level role that interfaces between customers and the business value chain partners to deliver exceptional service to our customers and drive profitability to Dow. Provides solutions to the customer while managing operational needs and collaborating closely with functional partners (Manufacturing, Marketing & Sales, Supply Chain, etc.) to meet company objectives. Responsibilities / Duties: - Executes the order entry process and manages the order fulfillment process for a given business or group of businesses and customers which are typically key customers or order scenarios with a high degree of complexity. - Maintains a thorough knowledge of the businesses products, businesses, applications, and service offerings. - Strengthens customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence. - Coordinates activity at assigned customer accounts, proactively address issues and implement solutions. - Maintains service levels according to business prioritization - Differentiates between customer requirements and Dow capabilities; choose the best/cost effective solution. - Supports commercial strategies with Dow customers across multiple businesses. - Performs routine and non-routine customer order activities, including product forecasting and managing customer monthly demands and executing against volume plans each month. - Typically works with a very complex combination of scenarios, such as multiple sourcing locations and various modes of transportation. Required Qualifications: - A minimum of a Bachelor's Degree - A minimum of 3 years of relevant experience - A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process. Note: This position does not offer relocation assistance. Dow Offers: - A robust total rewards program, including: competitive base pay, variable pay that rewards individual, team, and Company performance, and comprehensive benefits - On-going learning opportunities within a diverse, inclusive and rewarding work environment - Career experiences that can span different Dow businesses and functions with opportunities for personal and professional growth - The chance to work within a global company and interact with colleagues from around the world - Opportunities that spark your imagination and ignite your passion to help others About Dow Dow (NYSE: DOW) combines one of the broadest technology sets in the industry with asset integration, focused innovation and global scale to achieve profitable growth and become the most innovative, customer centric, inclusive and sustainable materials science company. Dows portfolio of performance materials, industrial intermediates and plastics businesses delivers a broad range of differentiated science-based products and solutions for our customers in high-growth segments, such as packaging, infrastructure and consumer care. Dow operates 113 manufacturing sites in 31 countries and employs approximately 37,000 people. Dow delivered pro forma sales of approximately $50 billion in 2018. References to Dow or the Company mean Dow Inc. and its subsidiaries. For more information, please visit or follow @DowNewsroom on Twitter. As part of our dedication to the diversity of our workforce, Dow is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at or you may call us at 1-.

Keywords: Dow, Midland , Senior Customer Service Specialist - Consumer Solutions, Hospitality & Tourism , Midland, Michigan

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