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Part Time Guest Service Representative

Company: Suburban Inns
Location: Midland
Posted on: November 15, 2020

Job Description:

Employment with Suburban Inns is more than just a job---..Benefits Include:Earned Time Off for ALL Team MembersInsurance (health, vision, dental, life) for full time Team MembersPaid FMLA for those who qualifyPaid holidaysHotel discountsFlexible hours (dependent on position)Employee incentive programsCompensation (based on experience):Minimum: $9.00/hourMaximum: $11.00/hourPosition Summary---- --Responsible for providing strong sales techniques and excellent guest service, according to Suburban Inns Core Values and IHG standards, as well as going above and beyond to ensure that guests are 100% satisfied.Essential Functions---- --Report to work in uniform presented professionally, neat, and cleanGreet all guests in a friendly, positive manner. --Ask questions of guests and make personal connections to make them feel they are welcome and valuedAnticipate and meet the needs and expectations of our guests, then go one step furtherEmulate the Suburban Inns' sales sheets and use suggestive selling with each reservation inquiryMaximize rate and occupancy, and recognize when to walk away from a reservationCollect leads and prospect new business, communicate the information with the Sales DepartmentGather the appropriate data from each guest, from address information to credit cards and signaturesClearly state all necessary policies and hotel information to each guestFollow the shift checklists each day, completing every task in order to ensure smooth and efficient hotel operationsRecord any special needs or requests and unique occurrences throughout the shift in the daily logbook -- Communicate any unordinary occurrences to the next shift. --Communication is instrumental in smooth operationsMaintain a neat and clean workspace at the front desk and adjacent areasPerform property walk-arounds as needed throughout the shift, and address all issues encountered. --All trash, used towels, room service trays, etc. must be picked up. --Keep eyes open for any and all safety and security issues. --Report any problems to the appropriate department and General ManagerComplete any required emergency training needed according to IHG standards, with documentation of training being completed. --Stay knowledgeable of all emergency procedures and aware of how to handle each situationComplete any required IHG training for front desk procedures and Priority Club. --100% responsible for ensuring Priority Club standards are exceeded each shiftResponsible for the settlement and reconciling of guest accounts and paperworkBalance cash drawer and make appropriate cash dropsProvide excellent guest service:---- --Supply information to guests regarding hotel policies, services, and amenities ------ --Respond to guest requests for assistance and information on the surrounding areas, such as--directions, dining, and entertainmentHandle all guest concerns and be able to problem solve in a tactful, professional mannerMaintain open lines of communication between all departments within the hotelExhibit regular and recurrent attendance recordsOther duties as requested by management---- ------ --Position RequirementsMinimum Knowledge: --Requires ability to interpret / extract information and / or perform arithmetic functions. --Typing, record keeping, and word processing skills. --Good communication skills.Formal Education and Job-Related Experience: --This position requires a minimum formal education of a high school diploma.License, Registration, and/or Certification Required:---- --External and Internal Personal Contact:Communications:Daily - Verbal &--WrittenWeekly - Participation in meetings---- ------ --Teamwork and Collaboration: --This job is part of a formal work team within the department.---- --Working Conditions and Physical EffortStress Load: --Regular exposure to stresses.Workload Fluctuation: --The workload required to perform this job requires ability to adapt to change.Manual Skills: --Significant portions (more than 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations.Physical Effort: --Significant portions (more than 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day.Physical Environment: --Some portions (10- 50%) of daily assignments involve exposure to dirt, odors, noise, or temperature / weather extremes. --Working surfaces may be un-level, slippery, or unstable.Work Schedule: --Work regularly requires or varies between day, evening, night, holiday, or weekend assignments. --Schedule varies according to business demands and needs.Occupational Risks: --Some portions (10- 50%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials.Ergonomics Risks: --Some portions (10 - 50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures.Safety: --Responsible for adhering to all safety policies and procedures of Suburban Inns.Required Travel: --Position does not require travel to other Suburban Inns properties or client locations. --Work is completed on the property.Uniform and Appearance GuidelinesUniform: --Uniform shirt and name tag provided. --Suburban Inns approved black slacks and close-toed shoes are the responsibility of the Team Member.Appearance: --Visible earrings are allowed in the ears only, or must be covered throughout the course of the shift. --Hair must be of a natural color, and kept well-groomed. --This policy will be administered by the position's supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. --The Director of Operations has the authority to veto any decision made by the position's supervisor.---- --Powered by JazzHR

Keywords: Suburban Inns, Midland , Part Time Guest Service Representative, Hospitality & Tourism , Midland, Michigan

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