Supervisor, Food & Beverage
Company: The H Hotel, a Dolce Hotel
Location: Midland
Posted on: January 15, 2022
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Job Description:
Dolce is now seeking a Supervisor, Food & Beverage to join our
team at the Dolce The H Hotel location in Midland, Michigan.
Job Summary
The Food and Beverage Supervisor is responsible for overseeing the
service in the Food & Beverage Outlets.He/she is also responsible
for assisting the manager with training, motivating, and coaching
the staff, and monitoring expenses and controlling labor costs.
Education & Experience
-High School diploma or equivalent and/or experience in a related
field preferred.
-At least 1 year of progressive experience in a hotel or a related
field required.
-Previous supervisory responsibility preferred.
Physical Requirements
-Flexible and long hours sometimes required.
-Medium work - Exerting up to 50 pounds of force occasionally,
and/or 20 pounds of force frequently or constantly to lift, carry,
push, pull or otherwise move objects.
General Requirements
-Must be able to effectively communicate both verbally and written,
with all level of employees and guests in an attentive, friendly,
courteous and service oriented manner.
-Must be effective at listening to, understanding, and clarifying
concerns raised by employees and guests.
-Must be able to multitask and prioritize departmental functions to
meet deadlines.
-Approach all encounters with guests and employees in an attentive,
friendly, courteous and service-oriented manner.
-Attend all hotel required meetings and trainings.
-Maintain regular attendance in compliance with Wyndham Hotels &
Resorts Standards, as required by scheduling, which will vary
according to the needs of the hotel.
-Maintain high standards of personal appearance and grooming, which
includes wearing the proper uniform and nametag.
-Comply with Wyndham Hotels & Resorts Standards and regulations to
encourage safe and efficient hotel operations.
-Maximize efforts towards productivity, identify problem areas and
assist in implementing solutions.
-Must be effective in handling problems, including anticipating,
preventing, identifying and solving problems as necessary.
-Must be able to understand and apply complex information, data,
etc. from various sources to meet appropriate objectives.
-Must be able to cross-train in other hotel related areas.
-Must be able to maintain confidentiality of information.
-Must be able to show initiative, including anticipating guest or
operational needs.
-Perform other duties as requested by management.
-Maintain a friendly and warm demeanor at all times.
Fundamental Requirements
-Employees must, at all times, be attentive, friendly, helpful and
courteous to all guests, managers, and fellow employees.
-Ensure work areas are properly stocked and prepare requisitions as
needed.
-Ensure work areas are neat and clean.
-Check that trays and tables are set to standards.
-Ensure quality control of all menus with regards to cleanliness
and appearance.
-Assist in the outlets when necessary.
-Ensure that tables are cleared promptly.
-Ensure proper settlement of checks.
-Ensure orders are delivered on time.
-Ensure food quality.
-Ensure communication with oncoming shift.
-Handling guest complaints or special requests, communicate to
management when necessary.
-Be capable of training and performing all duties required of all
food and beverage outlet employees.
-Hold pre-meal meetings daily to monitor service and promote up
selling.
-Check staffing levels and adjust according to business demand.
-Requisition linen as needed.
-Ensure property is free of trays and trash.
-Control payroll cost in food and beverage outlets.
-Ensure overall guest satisfaction.
COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the
world and a leading hotel management company. We stand 20 brands
strong across 9,000 hotels in more than 80 countries, and we offer
the most diverse collection of hotel experiences in the world. Our
iconic brands, united by the richest and simplest rewards program
in the business, make hotel travel possible for all.
Our hotel owners are the stewards of our brands, and together, we
champion everyday travelers. We believe guests deserve great
experiences, and our robust portfolio-distinguished by our leading
economy and midscale brands-delivers just that.
We are AmericInn-- by Wyndham, Baymont-- by Wyndham, Days Inn-- by
Wyndham, Dazzler-- by Wyndham, Dolce Hotels and Resorts-- by
Wyndham, Esplendor-- Boutique Hotels by Wyndham, Hawthorn Suites by
Wyndham--, Howard Johnson-- by Wyndham, La Quinta-- Inns & Suites,
Microtel by Wyndham--, Ramada Encore by Wyndham, Ramada Worldwide--
by Wyndham, Super 8-- by Wyndham, The Trademark Collection-- by
Wyndham, Travelodge-- by Wyndham, TRYP by Wyndham--, Wingate by
Wyndham--, Wyndham Garden--, Wyndham Grand-- and Wyndham Hotels and
Resorts--.
Headquartered in Parsippany, N.J. with offices around the globe in
London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels &
Resorts employs approximately 15,000 team members worldwide.
Our Company is an Equal Employment Opportunity Employer.
Job Location: Dolce The H Hotel, 111 W Main Street, Midland,
Michigan 48640
Employment Status: Full-time
Keywords: The H Hotel, a Dolce Hotel, Midland , Supervisor, Food & Beverage, Hospitality & Tourism , Midland, Michigan
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