-Flexible and long hours sometimes required.
-Medium work - Exerting up to 50 pounds of force occasionally,
and/or 20 pounds of force frequently or constantly to lift, carry,
push, pull or otherwise move objects.
-Must be able to effectively communicate both verbally and written,
with all level of employees and guests in an attentive, friendly,
courteous and service oriented manner.
-Must be effective at listening to, understanding, and clarifying
concerns raised by employees and guests.
-Must be able to multitask and prioritize departmental functions to
-Approach all encounters with guests and employees in an attentive,
friendly, courteous and service-oriented manner.
-Attend all hotel required meetings and trainings.
-Maintain regular attendance in compliance with Wyndham Hotels &
Resorts Standards, as required by scheduling, which will vary
according to the needs of the hotel.
-Maintain high standards of personal appearance and grooming, which
includes wearing the proper uniform and nametag.
-Comply with Wyndham Hotels & Resorts Standards and regulations to
encourage safe and efficient hotel operations.
-Maximize efforts towards productivity, identify problem areas and
assist in implementing solutions.
-Must be effective in handling problems, including anticipating,
preventing, identifying and solving problems as necessary.
-Must be able to understand and apply complex information, data,
etc. from various sources to meet appropriate objectives.
-Must be able to cross-train in other hotel related areas.
-Must be able to maintain confidentiality of information.
-Must be able to show initiative, including anticipating guest or
-Perform other duties as requested by management.
-Maintain a friendly and warm demeanor at all times.
-Employees must, at all times, be attentive, friendly, helpful and
courteous to all guests, managers, and fellow employees.
-Ensure work areas are properly stocked and prepare requisitions as
-Ensure work areas are neat and clean.
-Check that trays and tables are set to standards.
-Ensure quality control of all menus with regards to cleanliness
-Assist in the outlets when necessary.
-Ensure that tables are cleared promptly.
-Ensure proper settlement of checks.
-Ensure orders are delivered on time.
-Ensure food quality.
-Ensure communication with oncoming shift.
-Handling guest complaints or special requests, communicate to
management when necessary.
-Be capable of training and performing all duties required of all
food and beverage outlet employees.
-Hold pre-meal meetings daily to monitor service and promote up
-Check staffing levels and adjust according to business demand.
-Requisition linen as needed.
-Ensure property is free of trays and trash.
-Control payroll cost in food and beverage outlets.
-Ensure overall guest satisfaction.
Wyndham Hotels & Resorts is the world's largest hotel franchising
company by the number of properties with approximately 9,000 hotels
across over 95 countries on six continents. Through its network of
more than 813,000 rooms appealing to the everyday traveler, Wyndham
commands a leading presence in the economy and midscale segments of
the lodging industry. The Company operates a portfolio of 22 hotel
brands, including Super 8--, Days Inn--, Ramada--, Microtel--, La
Quinta--, Baymont--, Wingate--, AmericInn--, Hawthorn Suites--,
Trademark Collection-- and Wyndham--. Headquartered in Parsippany,
N.J. with offices around the globe in London, Shanghai, Buenos
Aires, Dubai and more, Wyndham Hotels & Resorts employs more than
4,000 team members worldwide who are dedicated to the Company's
mission of making hotel travel possible for all.
Wyndham Hotels & Resorts is an Equal Employment Opportunity
Job Location: Dolce The H Hotel, 111 W Main Street, Midland,
Employment Status: Full-time