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Human Resources Analyst

Company: Kelly Services
Location: Midland
Posted on: October 6, 2019

Job Description:

Kelly Services is seeking candidates for a full time HR analyst role with an industry leading, Fortune 500, global, chemical manufacturing company in Midland, MI.

Overview:

This role would be located within the "HR Solutions" arm of this operating model. The HR Solutions organization will be responsible for the design and delivery of innovative solutions to all employees and leaders. HR Solutions roles will contain deep subject-matter expertise in order to consult on programs, processes and people. The top priority of HR Solutions is to deliver the best Employee Experience through exceptional delivery of a portfolio of solutions. HR solutions contains the following types of roles: Discipline-aligned roles (ex. compensation, benefits, payroll, employee development & training, etc.), Operational Excellence (focused on driving optimal performance across HR), HR technology (the systems and tools to enable simple and easy access to solutions) and Talent & Labor Consultants (professionals dedicated to the execution of the people agenda and consulting on talent).

We are looking for people who:



  • Have a passion for learning

  • Are never satisfied with the status quo

  • Build successful relationships and thrive in diverse networks and working teams

  • Are willing to try "new ways" of doing things

  • Desire to understand the business and external customers

  • Enjoy using data to tell a story or make a case for change

    Job Overview

    The HR Analyst is the first contact for HR inquiries (phone, chat or by eRequest). The role is empowered to support and perform transaction activities required to enable HR business processes, and drive a best-in-class Employee Experience.

    HR Analyst roles exist across HR discipline areas including: Talent Acquisition, Learning & Talent Management, Compensation, Benefits, Payroll, Time & Absence, Human Capital Management, HR Technology, Operational Excellence & Improvement.

    Accountabilities



    • Act as first point-of-contact for HR queries (phone, chat and eRequest), identifying and delivering solutions to employees and people leaders

    • Delegate and escalate queries as appropriate, but remaining responsible through completion

    • Track progress, and provide continuous feedback to requestors on status of their queries

    • Engage in improving Knowledge Base and Case Management content for their assigned discipline, based on experience

    • Support oversight of service operations by responding to service demands as they arise (e.g., volume of calls, staff absence, chat and eRequest queries, etc.)

    • Engage in and drive overall continuous improvement processes (e.g., to reduce inquiry volume)

    • Support administration of HR activities for assigned discipline(s)

    • Leverage end to end process documentation, procedures, work instructions, Knowledge Base and Case Management content to resolve inquiries

      Qualifications



      • Highly skilled in effectively interacting with and supporting all levels of employees

      • Excellent communication skills, fluent in English and any additional required language (both written and spoken)

      • Sensitive to cultural differences

      • Critical problem solving skills

      • Able to operate effectively and proactively with an employee-centric mindset

      • Able to use appropriate judgment in escalation or when to involve other resources in decision making or processing

      • Comfortable leveraging a variety of technology to support inquiry resolution (i.e., Case Management and Knowledge Base systems)

      • Understands, can interpret, and is able to follow process flows, work instructions, job aids, etc.

      • Some experience in Human Resources preferred

        Due to the high volume of responses anticipated, only qualified candidates will be contacted

        This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position, you must use the "submit your resume" button. If you have questions about the position, you may contact the recruiter listed below recruiting for this position by email. However, your resume must be received via the "submit your resume" button included within. Please contact recruiter Lindsay Pittwood with questions, concerns, or email applications at linp836@kellyservices.com.Why Kelly--?As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping

        you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ

        each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.About Kelly--At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a

        leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable

        a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety

        of workstyles, skill levels, and industries around the world.

        Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,

        individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

Keywords: Kelly Services, Midland , Human Resources Analyst, Human Resources , Midland, Michigan

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