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Server Assistant - ONe18 @ the H Hotel

Company: The H Hotel, a Dolce Hotel
Location: Midland
Posted on: April 10, 2021

Job Description:

Dolce is now seeking a Server Assistant - ONe18 @ the H Hotel to join our team at the Dolce The H Hotel location in Midland, Michigan.

Job Summary

The Outlet Busperson is responsible for assisting the servers in providing the highest quality service possible to guests while maintaining the highest standards of cleanliness and sanitation throughout the hours of operation. The busperson must insure that all tables are kept clean and presentable with clean china, glassware, silverware and linen.

Education & Experience


-High School diploma or equivalent and/or experience in a hotel or a related field preferred.

Physical Requirements


-Flexible and long hours sometimes required.
-Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or 20 pounds constantly to lift, carry, push, pull or otherwise move objects.
-Ability to stand during entire shift.

General Requirements


-Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
-Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
-Must be able to multitask and prioritize departmental functions to meet deadlines.
-Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
-Attend all hotel required meetings and trainings.
-Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
-Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
-Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
-Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
-Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
-Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
-Must be able to cross-train in other hotel-related areas.
-Must be able to maintain confidentiality of information.
-Must be able to show initiative, including anticipating guest or operational needs.
-Perform other duties as requested by management.
-Maintain a friendly and warm demeanor at all times.

Fundamental Requirements


-Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and fellow employees.
-Keep all work areas clean and properly stocked according to the current meal period.
-Keep all tables cleaned and properly set according to property specific standards.
-Break down trays of soiled dishes and linen in the dishroom area according to established standards.
-Assist servers by delivering and refilling beverages, pre-bussing tables, and promptly resolving any guest requests.
-Complete daily opening and closing duties and cleaning according to established side-work checklist.
-Answer the phone in an attentive, courteous and efficient manner.
-Assist fellow employees as needed throughout the shift.
-Provide service to guests in waiter's absence as needed.
-Maintain beverage levels in glasses/cups on table at least full at all times. (coffee, tea, soda, lemonade, and water).
-Ensure overall guest satisfaction.

COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio-distinguished by our leading economy and midscale brands-delivers just that.

We are AmericInn by Wyndham, Baymont by Wyndham, Days Inn by Wyndham, Dazzler by Wyndham, Dolce Hotels and Resorts by Wyndham, Esplendor Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham, Howard Johnson by Wyndham, La Quinta Inns & Suites, Microtel by Wyndham, Ramada Encore by Wyndham, Ramada Worldwide by Wyndham, Super 8 by Wyndham, The Trademark Collection by Wyndham, Travelodge by Wyndham, TRYP by Wyndham, Wingate by Wyndham, Wyndham Garden, Wyndham Grand and Wyndham Hotels and Resorts.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

Job Location: Dolce The H Hotel, 111 W Main Street, Midland, Michigan 48640
Employment Status: Full-time

Keywords: The H Hotel, a Dolce Hotel, Midland , Server Assistant - ONe18 @ the H Hotel, Other , Midland, Michigan

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