Host Hostess - Cafe Zinc
Company: The H Hotel, a Dolce Hotel
Posted on: April 10, 2021
Dolce is now seeking a Host Hostess - Cafe Zinc to join our team
at the Dolce The H Hotel location in Midland, Michigan.
The Hostperson is responsible for ensuring the prompt recognition
and seating of all guests in outlets as assigned and assists the
servers in providing attentive, courteous and efficient service to
guests throughout their dining experience. He/she is also
responsible for assisting the cashier in the collection of payment
for all guest transactions.
Education & Experience
High School diploma and/or experience in a hotel or a related field
Flexible and long hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or
10 pounds of force frequently or constantly to lift, carry, push,
pull or otherwise move objects.
Ability to stand during entire shift.
Must be able to effectively communicate both verbally and written,
with all level of employees and guests in an attentive, friendly,
courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying
concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to
Approach all encounters with guests and employees in an attentive,
friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Wyndham Hotels &
Resorts Standards, as required by scheduling, which will vary
according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which
includes wearing the proper uniform and nametag.
Comply with Wyndham Hotels & Resorts Standards and regulations to
encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and
assist in implementing solutions.
Must be effective in handling problems, including anticipating,
preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data,
etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or
Perform other duties as requested by management.
Maintain a friendly and warm demeanor at all times.
Employees must at all times be attentive, friendly, helpful and
courteous to all guests, managers and other employees.
Greet and seat guests at appropriate tables in a timely manner.
Be attentive of guests' needs assist in providing a pleasant dining
Assist cashier in collection of money or credit cards from guests
and servers as needed.
Know how to prepare cashier report at the end of the shift.
Pay out servers' and service attendants' tips if appropriate.
Know how to properly take reservations for outlets.
Ensure quality control of menus with regard to cleanliness and
Perform opening and closing duties according to established
Ability to answer the telephone according to standards.
Have a complete knowledge of standards of service for receiving a
room service order.
Have a thorough knowledge of menus and current specials in all
Assist servers and cashiers in the servicing of guests as
Know and understand the state liquor laws.
Ensure overall guest satisfaction.
Wyndham Hotels & Resorts is the largest hotel franchisor in the
world and a leading hotel management company. We stand 20 brands
strong across 9,000 hotels in more than 80 countries, and we offer
the most diverse collection of hotel experiences in the world. Our
iconic brands, united by the richest and simplest rewards program
in the business, make hotel travel possible for all.
Our hotel owners are the stewards of our brands, and together, we
champion everyday travelers. We believe guests deserve great
experiences, and our robust portfolio-distinguished by our leading
economy and midscale brands-delivers just that.
We are AmericInn by Wyndham, Baymont by Wyndham, Days Inn by
Wyndham, Dazzler by Wyndham, Dolce Hotels and Resorts by Wyndham,
Esplendor Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham,
Howard Johnson by Wyndham, La Quinta Inns & Suites, Microtel by
Wyndham, Ramada Encore by Wyndham, Ramada Worldwide by Wyndham,
Super 8 by Wyndham, The Trademark Collection by Wyndham, Travelodge
by Wyndham, TRYP by Wyndham, Wingate by Wyndham, Wyndham Garden,
Wyndham Grand and Wyndham Hotels and Resorts.
Headquartered in Parsippany, N.J. with offices around the globe in
London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels &
Resorts employs approximately 15,000 team members worldwide.
Our Company is an Equal Employment Opportunity Employer.
Job Location: Dolce The H Hotel, 111 W Main Street, Midland,
Employment Status: Part-time
Keywords: The H Hotel, a Dolce Hotel, Midland , Host Hostess - Cafe Zinc, Other , Midland, Michigan
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