Operations Specialist / Call Center Representative
Company: Dow Chemical Employees Credit Union
Location: Midland
Posted on: May 3, 2021
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Job Description:
Dow Chemical Employees'
Credit Union (DCECU) is looking to hire a
part-time Operations Specialist / Call Center
Representative. Are you a customer service professional
who is ready for better hours and better pay? Are
you interested in starting a career in the essential
financial and banking services industry? If so, please
read on! This Operations Specialist / Call
Center Representative position starts at a competitive
wage of $19.00/hour. We also offer
generous benefits to our part time staff,
including quarterly and annual incentives, 401(k) plan,
paid holidays, and paid time off (PTO). If this sounds
like the right opportunity for you in banking and financial
services, apply today! ABOUT DOW CHEMICAL
EMPLOYEES' CREDIT UNION (DCECU) In 1937, the country was still in
the throes of a severe economic depression that underscored the
need for a workable financial plan to enable Dow employees to save
for emergencies and obtain convenient, low-cost credit. Two Dow
employees heard about the credit union movement, and the rest is
history. Today, we serve more than 69,000 members and have over
$1.8 billion in assets. Our goal has always been to serve our
members to the best of our abilities and provide them with the best
value for their money. Every day, we continually strive to improve
our level of service by keeping our focus on our
members. In order to do this, we have to
hire and retain loyal, team-oriented employees who have genuine
care and concern for our members and conduct themselves with
integrity and professionalism. That's why we offer
competitive pay, excellent
benefits, and a positive work culture. We
truly respect each other and actively encourage
diversity, equity, and inclusion (DEI). A DAY IN THE LIFE OF AN
OPERATIONS SPECIALIST / CALL CENTER
REPRESENTATIVE As an Operations Specialist / Call
Center Representative, you answer phones, chats, and other member
inquiries. As a voice for our credit union, you make sure that your
warmth and willingness to help come through in every interaction.
You greet members in a courteous and professional manner and work
to build a positive relationship with them throughout each
interaction. With patience, you answer questions and solve
concerns. You perform troubleshooting, problem-solving, and
maintenance of member accounts, assisting members with basic
banking tasks such as processing withdrawal requests, looking up
account info, checking deposits, posting loan payments, making
general ledger transactions, processing account transfers,
preparing wires, and issuing official checks. You educate members on all the
products and services we offer, quoting current savings and
consumer loan rates and terms. Utilizing your product knowledge,
you use a consultative approach to uncover needs and cross-sell
financial products. Conscientiously, you adhere to all security
practices. You handle as much as possible yourself, but forward
calls to the appropriate person when needed. While some callers
require extra patience, most are appreciative of the excellent
customer service that you provide. You enjoy being part of a
supportive team that respects each other, and you go home at the
end of each shift feeling good about the great customer service
that you've provided for our members! QUALIFICATIONS FOR AN
OPERATIONS SPECIALIST / CALL CENTER
REPRESENTATIVE Do you have excellent
communication skills, both verbal and written? Can you work
successfully with other team members? Are you tactful and
respectful? Do you handle confidential information responsibly? Can
you effectively prioritize multiple tasks? Do you have a positive
attitude? Are you self-motivated and able to work independently? Do
you take pleasure in helping people? If so, you might just be
perfect for this Operations Specialist / Call Center Representative
position! BANKING WORK
SCHEDULE Our call center is open from
Monday - Friday, 7:00 AM - 6:00 PM. As a part time
employee, you will work 25 hours a week and shifts would be during
those hours. READY TO JOIN OUR CREDIT
UNION TEAM? We understand your time is
valuable and that is why we have a very quick and easy application
process. If you feel that you would be right for this customer
service job in the essential financial and banking services
industry, please fill out our initial 3-minute,
mobile-friendly application. We look forward to meeting
you! Location: 48640
Keywords: Dow Chemical Employees Credit Union, Midland , Operations Specialist / Call Center Representative, Other , Midland, Michigan
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