Dow Chemical Employees' Credit Union (DCECU) is looking to hire
a full-time Consumer Loan Interviewer. Do you enjoy helping people
and taking care of the details? Are you looking to get started in
the lending industry? Do you have exceptional customer service
skills and want to work in an office environment where you have
weekends free? Do you support the credit union movement and the
important alternative they offer in the banking space? If so,
please read on!
This Consumer Loan Interviewer position starts at a competitive
wage of $16.00/hour. We also offer generous benefits, including
quarterly and annual incentives, medical, dental, vision, a 401(k)
plan, paid holidays, and paid time off (PTO). If this sounds like
the right entry-level lending opportunity for you in banking and
financial services, apply today!
ABOUT DOW CHEMICAL EMPLOYEES' CREDIT UNION (DCECU)
In 1937, the country was still in the throes of a severe
economic depression that underscored the need for a workable
financial plan to enable Dow employees to save for emergencies and
obtain convenient, low-cost credit. Two Dow employees heard about
the credit union movement, and the rest is history. Today, we serve
more than 69,000 members and have over $2 billion in assets. Our
goal has always been to serve our members to the best of our
abilities and provide them with the best value for their money.
Every day, we continually strive to improve our level of service by
keeping our focus on our members.
In order to do this, we have to hire and retain loyal,
team-oriented employees who have genuine care and concern for our
members and conduct themselves with integrity and professionalism.
That's why we offer competitive pay, excellent benefits, and a
positive work culture. We truly respect each other and actively
encourage diversity, equity, and inclusion (DEI). DCECU is an equal
A DAY IN THE LIFE OF A CONSUMER LOAN INTERVIEWER
As a Consumer Loan Interviewer, your first priority is to
provide excellent customer service to credit union members as you
assist them with the consumer lending process. You explain the ins
and outs of loans and take applications over the phone, web, and
in-person. To you, our members are more than "credit scores," and
you coach them through the process of finding the right loan
options and improving their creditworthiness. You nurture
relationships built on trust with borrowers and future borrowers
alike. Motivated to provide the best possible customer service, you
maintain a working knowledge of the market conditions and
regulations that affect lending activities.
With a primary focus on auto loans, you manage the loan pipeline
and approval process. You utilize the auto-decision tool for
completed applications and submit applications that are not
auto-approved or above your lending authority for manual decisions.
Using your exceptional problem-solving skills, you efficiently
resolve complaints and data conflicts. You work closely with other
credit union departments such as Loan Servicing and Member
Solutions as well as outside vendors such as dealerships, insurance
companies, and other financial institutions. Your attention to
detail and friendly demeanor help to make the loan process a
positive experience for all involved. You feel good about helping
both our credit union and our members thrive!
QUALIFICATIONS FOR AN ENTRY-LEVEL CONSUMER LOAN INTERVIEWER
- High school diploma or equivalent
- Customer service experience
- Ability to understand loan application data and maintain
knowledge of all credit union products, services, policies,
regulations, and procedures
- Basic proficiency with computers and other office
- Above-and-beyond customer service skills
Can you effectively prioritize multiple tasks? Do you have
strong communication skills, both written and verbal? Can you
maintain emotional control under stress? Are you an effective
interviewer and active listener? Can you handle confidential
information responsibly? Are you tactful and respectful? If so, you
might just be perfect for this entry-level lending position in the
financial and banking service industry!
This full-time entry-level lending position typically works 40
hours per week during banking hours.
READY TO JOIN OUR TEAM?
We understand your time is valuable and that is why we have a
very quick and easy application process. If you feel that you would
be right for this entry-level lending job in the essential
financial and banking services industry, please fill out our
initial 3-minute, mobile-friendly application. We look forward to