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Branch Customer Service Rep - Alpena (Midland)

Company: AAA
Location: Midland
Posted on: May 3, 2021

Job Description:

IntroductionA career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals - and make a difference. Get started by choosing the career that's right for you.OverviewAbout ACG:The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America.Compensation:The Auto Club Group offers competitive compensation and benefits packages including a base salary with performance-based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership, and much more!Responsibilities* Provide support services to members including greeting, servicing, and selling travel and membership products (car, hotel, basic tour packages, etc.), generating leads, updating members on travel and insurance specials, and providing travel information including triptiks, tour books, maps, etc.* Respond to customer inquiries and refers to senior staff or agent when appropriate.* Provide cashiering services to members including taking insurance payments (installment, lapse, or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers, and balancing a cash drawer.* Receive and resolves member/customer complaints and seeks assistance from management in complaint resolution when appropriate.* Provide administrative support to the travel and/or insurance sales staff during peak periods.RequirementsEducation:* Successful completion of Customer Service, Club, Travel, and Payment Processing training within 6 months of hire.* Attain the appropriate State Property & Casualty license within 60 days of hire.* May be required to attain and maintain state membership licenses as appropriate by department.Experience:* Working in a customer-focused environment* Providing customer-focused service and timely solutions to problems* Word software application* Taking personal responsibility in seeking solutions to problems* Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goalsKnowledge of:* Basic mathematical calculations to accurately perform monetary transactions* Communicate effectively (verbal and written) with others in a work environment* Work effectively in a team environment* Exceed member expectations relating to the professionalism of demeanor, efficient and effective customer service (on phone or in-person) and maintenance of workstation and office facility* Work under pressure in a high volume, fast paced customer service environment* Work irregular hours including holidays and weekends (may include community events)Ability to learn the following:* Promoting the sales of insurance, travel, club and membership products and services* Office cash procedures as they relate to membership, travel, and insurance payments; on-line cash register operating procedures and payments for Auto Club Group (ACG) products and PPS. Balancing and daily remittance procedures.* Technology related to travel (e.g. Focal Point, View Point, ITT, AXIS, etc.), insurance sales (i.e. POS, IMS, IPM) and membership systems.* Excel software application* Conduct outbound promotional calls for insurance and/or travelImportant Note: The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Associated topics: associate, call center, call center representative, csr, customer care, customer care associate, customer care representative, service specialist, system support, telephone service representative

Keywords: AAA, Midland , Branch Customer Service Rep - Alpena (Midland), Other , Midland, Michigan

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