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Full Time Float Member Service Representative/Teller

Company: mfcu
Location: Midland
Posted on: May 3, 2021

Job Description:

Members First Credit UnionJOB DESCRIPTIONFloat Member Service Representative (Non-Exempt)Reports to: Branch Operations DirectorPosition Overview: The primary purpose of this position is to assist Members First Credit Union to deliver on its Mission: To encourage a better tomorrow. To achieve this mission the position must deliver on our brand promise: We believe in you. Our promise is to be trustworthy, caring, and enthusiastic to help you succeed. You will do this by living out our core values in every service contact to both internal and external members.TrustworthyWe deliver excellence through knowledge.We can be depended upon to do the right thing.We believe in exceeding expectations.Caring We are committed to encouragement and the power of positivity.We respect all people, without judgment.We give the best of ourselves when we join together.EnthusiasticWe are hardworking, passionate people.We encourage maximizing happiness and fun.We thrive by finding new ways to help.Major functions:Deliver on the Credit Union's Promises in every service situationDevelop and Maintain an effective level of product knowledgeIdentify members' financial needs and recommend appropriate Credit Union solutionsMaintain, operate, and balance a cash drawer dailyTravel is required to various branch locations to cover shortages in staffingMember Service Representative:Create opportunities for expanded member relationship by determining the needs for additional product and services and recommend appropriate Credit Union solutionsRemind delinquent members that their payments are dueMaintain Sales and Service Performance ExpectationsProcess member's cash and check transactions, to include deposits, withdrawals, check cashing and loan payments.Handle inquiries on member's accounts, statements, and histories.Process check orders as neededSell Visa Gift and Travel Cards and cashier's checks/money orders.Collect any fees as required for services.Answer phones and handle inquires.Process mail as neededAssist other departments with clerical duties as required.General Sales Expectations:Successfully use effective Sales Champion skills and behaviorsBuild relationships with current and new members. Offer products and services that will help improve their financial wellbeing.Assist with the onboarding process that continues to build relationship with new members.Make sure members are being fully servedOther:Answer telephones and handle member inquiriesProcess mail as neededAttend education functions as requiredOther duties that may be assigned from time to time.Performance Standards:Strive to exceed credit union, department, and personal goalsTeam orientedDependableHighly organizedProduces accurate work resultsReadily keeps others adequately informedPresents a professional imageMaintains a high level of knowledge about credit union philosophy, products and servicesEducation Requirements:Minimum high school graduate or equivalent.Experience:Ability to operate a 10 key calculator and a typewriterSix months previous cash handling experienceExperience operating a personal computerExperience with Microsoft Word and ExcelAbility to communicate with members and other staff - clearly and conciselyGood working knowledge of all credit union products and service

Keywords: mfcu, Midland , Full Time Float Member Service Representative/Teller, Other , Midland, Michigan

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