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Licensed Customer Service Rep - Midland, MI

Company: The Auto Club Group
Location: Midland
Posted on: January 15, 2022

Job Description:

Licensed Customer Service Representative - The Auto Club GroupWhat you will do: The Auto Club Group is seeking prospective Licensed Customer Service Representativewho can promote ACG product and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. You will be challenged to drive new business with competitive products and help retain The Auto Club Groups 13+ million members. In this position, you will have the opportunity to:Provide a high level of support services to members related to the sales and service function including: servicing insurance policies, processing applications, renewals and amendments and selling travel, tours, airline tickets and membership products. Route members with complete travel itinerary, including triptiks, brochures, tour books, maps, travel and recreation information and all necessary and pertinent information in accordance with Company and National AAA approved procedures. Provide cashiering services to members including taking insurance payments (initial, installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers and balancing cash drawer. Respond to customer inquiries and refers to agent when appropriate.Provide a high level of administrative support to Travel and Insurance Agents during peak periods.Provide customer assistance through the performance of sales processing activities and assists management in the basic training of less senior personnel. Receive and resolves member/customer complaints and seeks assistance from management in complaint resolution as necessary. With our powerful brand and the mentoring we offer, you will find your position as aLicensed Customer Service Representative can lead to a rewarding career at our growing organization.How you will benefit:Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include: 401k MatchMedicalDentalVisionPTO Paid HolidaysTuition Reimbursement

Keywords: The Auto Club Group, Midland , Licensed Customer Service Rep - Midland, MI, Other , Midland, Michigan

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