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Patient Services Assistant Featured Job

Company: MyMichigan Health
Location: Midland
Posted on: August 4, 2022

Job Description:

Summary This position acts as the front-line person and provides clerical, secretarial and receptionist support for the practice. Coordinates the patient flow process within the practice by answering the phone, scheduling appointments, registering patients, verifying insurance information, confirming patient demographic information, collecting payments and may be required to schedule tests and/or procedures and process referrals. Coordinates activity between front office, clinical staff, patients and providers. As the initial contact person for the practice, demonstrates respect, kindness, compassion, courteousness and professionalism to patients, families and visitors. This position will demonstrate excellent customer service to a diverse patient population. ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Triages all calls, schedules daily urgent/emergent add-ons, receives and relays test results. Supports, directs and refers patients for consults and/or testing and insurance pre-certification and documentation.
  • Greets patients and/or family, performs routine pre-examination procedures including vital signs, assessing and recording objective and subjective data concerning presenting condition. Updates and maintains an accurate patient record by performing but not limited to, orders reconciliation, secure messaging (if available) and other tasks as assigned. Performs medication reconciliation, enters allergy reaction type, processes refills within the scope of their certification.
  • Assists provider with examinations and procedures.
  • Prepares and cleans the patient area, sets up equipment, cleans and facilitates room set up after a procedure. Disposes of contaminated supplies and sterilizes medical instruments. OTHER DUTIES AND RESPONSIBILITIES
    • Provides complete patient assessment as indicated within the scope of the practice.
    • Performs patient care measures including injections, minor dressing changes, and obtaining blood specimens.
    • Assists in maintaining a clean and safe environment for patients and co-workers.
    • If applicable, maybe required to travel to satellite clinics.
    • Understands necessary computer functions in the office setting: MAPS, MCIR Practice Management, Electronic Medical Records, LIS, Emageon, dictation systems, and any other necessary programs to assist providers and staff. Demonstrates critical thinking for patient management.
    • Maintains a high level of confidentiality and ensures patient's rights in accordance with proper procedures and in compliance with HIPAA (Health Insurance Portability Accountability Act). May be asked to perform clerical duties - filing out insurance forms, correspondence, arranging hospital admission, answering the telephone, updating/filing patient's medical records. REQUIRED EDUCATION Education: High School Diploma or GED Comments: Associates degree preferred

Keywords: MyMichigan Health, Midland , Patient Services Assistant Featured Job, Other , Midland, Michigan

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