Understands HIPAA privacy regulations and applies the regulations
to daily incoming and outgoing verbal and written materials and
often handles sensitive personal protected health information.
Provides education to patients on Televox, if applicable, the
financial policy, protected Health Information (HIPAA), Patient
Center Medical Home (PCMH), PRC Customer Satisfaction survey and
the Patient Portal.
Extensively coordinates primary care and specialty provider
referrals within MidMichigan Health and within other health
systems. Will schedule appointments and testing as required as well
as obtain insurance authorizations if required.
Maintains cash drawer according to organization protocols and
balancing procedures at the end of the day. Post payments to
Processes all incoming communications. Accurately fax, file and
scan documents. Accurately maintains documents in the patient
Performs office opening and closing procedures. May cover in one
practice or be able to provide support in multiple practices.
Possess knowledge of and accurately performs the medication and
prescription release process.
Demonstrates ability and willingness to work as a team member.
Communicates in a clear, concise and professional manner.
Trains and orients new employees on the Patient Service Assistant
Demonstrates a commitment to the customer's (internal and external)
needs consistent with MidMichigan Health's overall mission,
policies and procedures.
Performs other duties as assigned.
MidMichigan Health is a technology driven organization and
employees need to demonstrate competency in Microsoft Windows. An
employee may be required to participate in further learning
opportunities offered by MidMichigan Health.
REQUIRED EDUCATION, EXPERIENCE, TRAINING AND SKILLS
Required: High School Diploma or GED
Associates Degree preferred
Knowledge of reading, writing, mathematical and computer
Keyboarding skills needed to register patients and other office
Knowledge of medical terminology, medical office policies,
practices and procedures as normally acquired through two (2) years
working in a medical office or similar setting
Interpersonal skills needed to communicate successfully with
individuals and groups and interact with people at all levels to
communicate ideas and concepts in a clear and understandable