Patient Services Assistant
Company: MyMichigan Health
Posted on: January 22, 2023
At MyMichigan Health, our purpose is Creating Healthy Communities -
Together. We invite you to apply and join our team!
This position acts as the front-line person to provide clerical,
secretarial and receptionist support for the practice. As the
initial contact person for the practice, demonstrates respect,
kindness, compassion, courteousness and professionalism to
patients, families and visitors. This position will demonstrate
excellent customer service to a diverse patient population.
Strives for excellent customer service. Acknowledge and welcome all
patients, families and visitors to the practice. Greet customers
and answers incoming telephone calls in a timely manner. This
person must quickly identify and understand the customer needs,
concerns and/or complaints and take required action.
To assure patient safety and accuracy, patient information is
verified and updated; accesses various websites to verify insurance
coverage and confirm provider is assigned correctly. Completes and
updates all forms including but not limited to patient demographic,
Health Insurance Portability Accountability Act (HIPAA), Patient
Provider Agreement (PPA), Medicare Secondary Payer (MSP), and
consent for treatment, Health Insurance Portability Accountability
Act (HIPAA), Patient Provider Agreement (PPA), Medicare Secondary
Payer (MSP), and consent for treatment.
Accurately schedules patient appointments for all providers in the
practice. Utilizes several computer systems including but not
limited to practice management, Electronic Medical Record (EMR),
insurance verification, Medifax, population health registry, and
Registers new patients and explains practice policies and
procedures, including no show, financial and collection policies.
For patient satisfaction survey purposes and portal registration,
obtains email address if available from patients.
Prior to patient departure, schedule future appointments, necessary
tests and procedures, collect applicable copayments, process
referrals, checks out patients, obtain prior authorizations as
- Understands HIPAA privacy regulations and applies the
regulations to daily incoming and outgoing verbal and written
materials and often handles sensitive personal protected health
- Provides education to patients on Televox, if applicable, the
financial policy, protected Health Information (HIPAA), Patient
Center Medical Home (PCMH), PRC Customer Satisfaction survey and
the Patient Portal.
- Extensively coordinates primary care and specialty provider
referrals within MidMichigan Health and within other health
systems. Will schedule appointments and testing as required as well
as obtain insurance authorizations if required.
- Maintains cash drawer according to organization protocols and
balancing procedures at the end of the day. Post payments to
- Processes all incoming communications. Accurately fax, file and
scan documents. Accurately maintains documents in the patient
- Performs office opening and closing procedures. May cover in
one practice or be able to provide support in multiple practices.
Possess knowledge of and accurately performs the medication and
prescription release process.
- Demonstrates ability and willingness to work as a team member.
Communicates in a clear, concise and professional manner.
- Trains and orients new employees on the Patient Service
- Demonstrates a commitment to the customer's (internal and
external) needs consistent with MidMichigan Health's overall
mission, policies and procedures.
- Performs other duties as assigned.
- MidMichigan Health is a technology driven organization and
employees need to demonstrate competency in Microsoft Windows. An
employee may be required to participate in further learning
opportunities offered by MidMichigan Health.
REQUIRED EDUCATION, EXPERIENCE, TRAINING AND SKILLS
Required: High School Diploma or GED
Associates Degree preferred
- Knowledge of reading, writing, mathematical and computer
- Keyboarding skills needed to register patients and other office
- Knowledge of medical terminology, medical office policies,
practices and procedures as normally acquired through two (2) years
working in a medical office or similar setting
- Interpersonal skills needed to communicate successfully with
individuals and groups and interact with people at all levels to
communicate ideas and concepts in a clear and understandable
Keywords: MyMichigan Health, Midland , Patient Services Assistant, Other , Midland, Michigan
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