Patient Services Assistant
Company: MyMichigan Health
Location: Midland
Posted on: January 22, 2023
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Job Description:
Summary
At MyMichigan Health, our purpose is Creating Healthy Communities -
Together. We invite you to apply and join our team!
This position acts as the front-line person to provide clerical,
secretarial and receptionist support for the practice. As the
initial contact person for the practice, demonstrates respect,
kindness, compassion, courteousness and professionalism to
patients, families and visitors. This position will demonstrate
excellent customer service to a diverse patient population.
Top Tasks
Strives for excellent customer service. Acknowledge and welcome all
patients, families and visitors to the practice. Greet customers
and answers incoming telephone calls in a timely manner. This
person must quickly identify and understand the customer needs,
concerns and/or complaints and take required action.
To assure patient safety and accuracy, patient information is
verified and updated; accesses various websites to verify insurance
coverage and confirm provider is assigned correctly. Completes and
updates all forms including but not limited to patient demographic,
Health Insurance Portability Accountability Act (HIPAA), Patient
Provider Agreement (PPA), Medicare Secondary Payer (MSP), and
consent for treatment, Health Insurance Portability Accountability
Act (HIPAA), Patient Provider Agreement (PPA), Medicare Secondary
Payer (MSP), and consent for treatment.
Accurately schedules patient appointments for all providers in the
practice. Utilizes several computer systems including but not
limited to practice management, Electronic Medical Record (EMR),
insurance verification, Medifax, population health registry, and
Iterminal.
Registers new patients and explains practice policies and
procedures, including no show, financial and collection policies.
For patient satisfaction survey purposes and portal registration,
obtains email address if available from patients.
Prior to patient departure, schedule future appointments, necessary
tests and procedures, collect applicable copayments, process
referrals, checks out patients, obtain prior authorizations as
needed.
OTHER RESPONSIBILITIES
REQUIRED EDUCATION, EXPERIENCE, TRAINING AND SKILLS
Required: High School Diploma or GED
Associates Degree preferred
Keywords: MyMichigan Health, Midland , Patient Services Assistant, Other , Midland, Michigan
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here to apply!
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