MidlandmiRecruiter Since 2001
the smart solution for Midland jobs

Help Desk Representative

Company: MyMichigan Health
Location: Midland
Posted on: January 24, 2023

Job Description:



The Help Desk Specialist is responsible for all activities relating to the operations and administration of a centralized help desk. They receive calls, log them, determine their priorities, and route the calls to the appropriate resources for resolution. They also provide over-the-phone problem resolution within established guidelines. To facilitate their ability to provide over-the-phone problem resolution, the help desk specialist utilizes and manages a problem tracking and knowledge management system. The Help Desk Specialist will perform various computer operations tasks as required.

(20%)* Identify and resolve password, device and communication calls.

(20%)* Provide assistance with major application connectivity and use within established guidelines.

(20%)* Identify and resolve printer problems within established guidelines. (20%)* Identify and resolve problems and answer questions related to the use of Microsoft Office products within established guidelines.

(20%)* Identify and resolve personal computer startup and use problems within established guidelines.


Triage and assign problems the customer cannot otherwise resolve.

Manage the problem tracking and knowledge management system.

Attend and participate in department, group and other project or committee meetings.

Provide help desk, customer service and technical training as necessary.

Perform various computer operations tasks as required MidMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft Windows.

An employee may be required to participate in further learning opportunities offered by MidMichigan Health.

All other duties as assigned.


High School Diploma or equivalent required.

Associate's Degree or Bachelor's Degree in Management Information Systems preferred.

End-user computing help desk support experience preferred.

Knowledge of Microsoft Windows and Office products, basic PC hardware knowledge preferred.

One (1) to two (2) years experience providing technical support on common computer hardware and software required (based on education).

Excellent written and verbal communication and customer service skills.

Independent problem solving.

Mandatory Occupational Safety and Health Administration (OSHA) training must be completed annually according to the Exposure Control Plan.


Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.

Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.

Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.

Overall vision and hearing is necessary with or without assisted device(s).

Frequently required to sit/stand/walk for long periods of time.

May require frequent postural changes such as stooping, kneeling or crouching.

Some exposure to blood borne pathogens and other potentially infectious material.

Must follow MidMichigan Health bloodborne pathogen and TB testing as required.

Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.

Overall dexterity is required including handling, reaching, grasping, fingering and feeling.

May require repetition of these movements on a regular to frequent basis.

Physical Demand Level: Sedentary. Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs.

Keywords: MyMichigan Health, Midland , Help Desk Representative, Other , Midland, Michigan

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Michigan jobs by following @recnetMI on Twitter!

Midland RSS job feeds