Recipient Rights Officer
Company: MyMichigan Health
Posted on: January 24, 2023
Under the direction of the CEO, COO, CNO, or Recipient Rights
Director, the Recipient Rights Officer will assure that MyMichigan
Medical Centers Mental Health Units operate a Recipient Rights
System that is in compliance with the Michigan Mental Health Code
(P.A. 258 of 1974,as amended), particularly Chapters 7 and 7a.
Receive reports of, and investigate apparent or suspected
violations of rights. Act to assist recipients of mental health
services in obtaining resolution of complaints, and act on behalf
of recipients to obtain remedies for apparent violations. Endeavor
to safeguard the rights guaranteed by the Mental Health Code
through activities of prevention, monitoring and education of the
Mental Health Unit staff. Serve as consultant to the executive
director or hospital director and to staff of the community mental
health services program or licensed hospital in matters related to
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(25%)* Prevention: Prepares and/or review Mental Health Unit
policies, procedures, and standards relating to the rights of
(25%)*Monitoring: Reviews incident reports regarding recipients.
Whenever such reports indicate a potential violation of rights has
occurred, assure that an intervention or investigation is
(25%)*Education Oversees the development, organization, and
implementation of training on recipient rights for employees,
contract employees, volunteers or other agents of the Mental Health
Unit, within 30 days of hire. When possible, develop training for
consumers and family members. Ensure training of the rights
advisory and appeals committee members.
(25%)*Complaint Resolution: Receives and acknowledges all
complaints of apparent or suspected violations of rights.
OTHER DUTIES AND RESPONSIBILITIES:
Works cooperatively with outside agencies such as Michigan
Protection and Advocacy, state departments and local law
enforcement agencies, and other advocacy or regulatory groups to
ensure protection of rights of recipients being served by the
MyMichigan Medical Centers Mental Health Units.
Works with the other Recipient Rights Officers to ensure full
coverage of all requirements of Alpena, Gratiot and Midland Mental
Assures that all contracts for mental health services entered into
by the MyMichigan Medical Centers Mental Health Units contains
language which protects and promotes the rights of mental health
service recipients, by mandating training of contract staff and
adherence to the rights protection system.
Alerts the Director to Mental Health Unit practices that may
potentially violate rights.
Reviews the circumstances surrounding the death of, or serious
injury to a recipient.
If there is an apparent or suspected violation of rights conducts
Reviews reports from accrediting bodies where information pertinent
to rights protection is contained.
Conducts announced and unannounced visits to the mental health
Develop and conduct training as required in response to complaint
Investigates, or if appropriate, intervenes to resolve allegations
of rights violations as specified by the Mental Health Code.
Determine responsibility for rights violations and recommend
actions necessary to remediate violations in a timely manner and
If necessary, assists the complainant or others with standing to
appeal, in the appeal process.
Assures adherence to proper due process procedures required for
appeals made to the appeals committee.
If necessary, assist the appellant in filing an appeal to the
Department of Community Heath Step 2 Appeal when appeals have been
exhausted at the local level.
Acts as staff Liaison to the Recipient Rights Advisory
Assists the Recipient Rights Advisory Committee in reviewing the
funding of the Recipient Rights Office.
Prepares an annual report of the rights activity for review by the
Advisory Committee and subsequent submission to the MyMichigan
Medical Centers Board and the Department of Community Health.
Prepares a semiannual report of rights activity for review by the
Advisory Committee and submission to the Department of Community
Maintains knowledge of current practices in rights protection
through participation in training annually with a minimum of 36
rights credit hours every 3 years as identified in the Michigan
Department of Community Health Office of Recipient Rights
Facilitates education for hospital staff, medical staff, contract
staff, and hospital board on the Recipient Rights Program and
Mental Health Code compliance.
Maintains current understanding of Joint Commission standards and
facilitates and participates in Joint Commission surveys.
Participates in Medical Center and MyMichigan Health committees and
Continuous professional development as demonstrated by
self-directed learning and participation in continuing
All other duties as assigned.
CERTIFICATIONS AND LICENSURES REQUIRED EDUCATION:
Recipient Rights Required Equivalent Experience - Recipient Rights
training required within 90 days of hire or transfer to
Masters degree preferred.
EXPERIENCE, TRAINING AND SKILLS:
Recipient Rights Training (Basic Training program) provided by the
Michigan Department of Community Health Rights Office required
within 90 days of hire or transfer to position.
One year professional experience in investigation and advocacy
within a private or public human services (or comparable
Working knowledge of the Mental Health Code and the ability to
interpret and apply statutes, rules, policies and procedures
Leadership skills needed to effectively lead a team.
Knowledge of current regulatory and accreditation standards in
Written and verbal communication skills necessary to interact
successfully with individuals and groups at all levels of the
organization in order to share ideas, concepts and actions in a
clear and understandable manner.
PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:
Exposure to stressful situations, including those involving public
contact, as well as, trauma, grief and death. Able to wear personal
protective equipment that includes latex materials or appropriate
substitute if required for your position. Is able to move freely
about facility with or without an assisted device and must be able
to perform the functions of the job as outlined in the job
description. Overall vision and hearing is necessary with or
without assisted device(s). Frequently required to sit/stand/walk
for long periods of time. May require frequent postural changes
such as stooping, kneeling or crouching. Some exposure to blood
borne pathogens and other potentially infectious material. Must
follow MyMichigan Health bloodborne pathogen and TB testing as
required. Ability to handle multiple tasks, get along with others,
work independently, regular and predictable attendance and ability
to stay awake. Overall dexterity is required including handling,
reaching, grasping, fingering and feeling. May require repetition
of these movements on a regular to frequent basis. Physical Demand
Level: Sedentary. Must be able to occasionally (0-33% of the
workday) lift or carry 0-10 lbs.
Keywords: MyMichigan Health, Midland , Recipient Rights Officer, Other , Midland, Michigan
Didn't find what you're looking for? Search again!