Company: MyMichigan Health
Posted on: January 24, 2023
This position is responsible for registration and insurance
verification in all registration areas within MyMichigan Health.
This position will make financial arrangements for patients without
insurance or with inadequate insurance. A primary function of this
position will be to perform point-of-service collections of co-pay
and deductible amounts from patients at the point of discharge in a
diplomatic and customer focused manner. This position must be able
to work in a team atmosphere and have good communication skills.
This position will also perform miscellaneous related duties as
assigned. For casual staff - responsible for picking up a minimum
of 50% of the requests to provide admitting coverage in any of the
Midland, Clare, and Gratiot locations and is responsible for
registration and insurance verification of all patients who present
- (40%)* Collects co-pay amounts, posts the payment in the
computer, prints receipts, balance cash at end of shift. Provides
patients with pre-printed materials.
- (20%)* Meets with the patient and/or family to explain
insurance coverage, treatment costs, hospital billing policies and
to inform them of their financial obligations upon discharge. Sets
up payment plans.
- (20%)* Makes financial arrangements for patients without
insurance or with inadequate insurance coverage and communicates
available financial assistance programs for self-pay patients.
- (20%)* Accesses insurance eligibility websites to verify
benefits and coverage. Able to assess co-pay and deductible amounts
and document the information.
OTHER DUTIES AND RESPONSIBILITIES
Perform inpatient admission functions, including direct admits and
emergency department admissions.
Includes obtaining signatures for admission consent, Important
Message from Medicare, review of patient emergency contacts, clergy
information and notification of house chaplain.
Collects patient demographics to complete a registration accurately
including documentation of MSP information for Medicare
Uses available tools to verify patient identification.
Process Medical Outpatient, Invasive Radiology, OB checks and
Cardiac Catheterization registrations (all are future dated
Carries our special projects as assigned by supervisor.
All other duties as assigned.
REQUIRED EDUCATION, EXPERIENCE, TRAINING AND SKILLS
High School Diploma
One year experience working with insurance and patient accounts
Typing skills and basic personal computer knowledge needed to enter
Basic math proficiency and customer service skills.
Interpersonal skills needed to communicate successfully with
individuals and groups and interact with people at all levels to
communicate ideas and concepts in a clear an understandable
Maintains confidentiality with all patient information and data
Knowledge of medical terminology and medical office practices,
policies and procedures as normally acquired through experience
working in the medical center or similar setting preferred.
Four (4) years experience working in a hospital setting with
insurance, registration and collections preferred.
CHAA certification preferred.
MyMichigan Health is a technology driven organization and employees
need to demonstrate competency in Microsoft Windows.
An employee may be required to participate in further learning
opportunities offered by MyMichigan Health.
PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS
Exposure to stressful situations, including those involving public
contact, as well as, trauma, grief and death. Able to wear personal
protective equipment that includes latex materials or appropriate
substitute if required for your position. Is able to move freely
about facility with or without an assisted device and must be able
to perform the functions of the job as outlined in the job
description. Overall vision and hearing is necessary with or
without assisted device(s). Frequently required to sit/stand/walk
for long periods of time. May require frequent postural changes
such as stooping, kneeling or crouching. Some exposure to blood
borne pathogens and other potentially infectious material. Must
follow MyMichigan Health blood borne pathogen and TB testing as
required. Ability to handle multiple tasks, get along with others,
work independently, regular and predictable attendance and ability
to stay awake. Overall dexterity is required including handling,
reaching, grasping, fingering and feeling. May require repetition
of these movements on a regular to frequent basis. Physical Demand
Level: Sedentary. Must be able to occasionally (0-33% of the
workday) lift or carry 0-10 lbs.
Keywords: MyMichigan Health, Midland , Admitting Representative, Other , Midland, Michigan
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