Logistics Quality Specialist

Company: Dow
Location: Midland
Posted on: January 27, 2023

Job Description:

Our purposeJoin a team that's passionate about partnership. With careers at Dow, we take time to explore questions and talk to each other. We love to learn. Our people are driven by limitless curiosity.We are an innovative, customer centric, inclusive, and sustainable materials science company. -Employing 36,500 individuals -Across 109 manufacturing sites -In over 31 countriesOur portfolio of products and solutions include:Plastics: With new technology trends, our plastic additives can be experienced in many everyday items including vinyl, blow-molding bottles, film, rigid containers, PVC plastics, siding, decks and rails, foam pipes and profile formulations, window frames and high-efficiency lubricants.Industrial intermediates: As the product of a reaction that is beneficial when used as a precursor chemical for another product, industrial intermediates can take on many shapes and forms. Ours are used in home comfort and appliance, building and construction, adhesives and lubricants, and more.Coatings: Whether it's a water-based coating or solvent-based coating, a thin film is deposited on materials to enhance specific properties such as enhanced performance, durability, aesthetics, and sustainability.Silicone businesses: Our silicone-based materials can withstand more demanding applications, from those operating at extreme temperatures, to those under harsh environmental conditions for long periods of time.Learn more about our partnerships, collaborations and innovations on LinkedIn or Twitter make diversity and inclusion a priority-because sharing our perspectives and building on each other's ideas will drive innovation. Could you imagine yourself in a place like this?Dow has an exciting opportunity for a Logistics Quality Specialist located in Midland, MI. As the Logistics Quality Specialist (LQS), you are responsible for managing service quality work processes and expectations in the quality notification space for North America Dow Logistics modes supporting all businesses. About YouThe LQS will be responsible for ensuring thorough investigations from third party logistics service providers as well as code determination for consistency across businesses and modes. This role will facilitate root cause investigations for high priority customer complaints and assist in developing tools for performance analysis which will support carrier reviews with third parties and internal partners. Additionally, this role is responsible for Quality Notification (QN) failure trending to identify and drive service improvement initiatives for NA Logistics. The purpose of this role is to ensure quality activities are executed in line with the established work process and the functional requirements of the Integrated Supply Chain Corrective Action Management Process (CAMP) process. This role will be primarily focused on ITO logistics quality complaints but could perform across modes. This role is engaged in and accountable to the NAA Customer Care Center to deliver quality investigations and preventative action plans within days to close operational targets. This role interfaces with external vendors including: carriers, third party logistics providers (3PLs), Dow Businesses, Dow Functions, JV Affiliates, and Dow Business Services customers. Relationship management responsibilities include: customer relationship management, customer network and areas of operation and strength, driving internal and external work process compliance, and understanding business, functional, and external customers communication methods to be successful. The Logistics Quality Specialist will specialize in several areas including but not limited to:Dow SAP transactions and CAMP (QN) ProcessesRoot Cause Investigation Facilitator for P1/P2 investigationsRoot Cause Analysis software, tools and methodologyDiamond Systems ReportingExcel and Data AnalysisEA&T systems and processesLogistics service requirements and performance management activitiesLogistics Service StandardsRepresent quality in modal team meetingsResponsible for providing trending data to modal teamsReview and evaluate carrier and 3PL responses and resolve conflicts in expectationsProvides weekly, monthly, or quarterly metrics to measure trends for 3PLsCommunication focal point between NA Dow Logistics and Business Quality ChampionsLead and participate in continuous improvement projects related to NA Dow Logistics QualityRequired Qualifications:A minimum of a bachelor's degree or relevant military experience at or above a U.S. E6 ranking or Canadian Petty Officer 2nd Class or Sergeant. (Supply Chain/Logistics or Business degree disciplines preferred.)A minimum of 2 years of relevant experienceA minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.Note: This position does not offer relocation assistance.To apply-Sign in or create your account.-Make sure your resume is accessible. Easily link your LinkedIn Profile to load your resume when logging into apply.-What can we accomplish together? Apply to find out!Dow Offers: A robust total rewards program, including: competitive base pay, variable pay that rewards individual, team, and Company performance, and comprehensive benefitsOn-going learning opportunities within a diverse, inclusive and rewarding work environment Career experiences that can span different Dow businesses and functions with opportunities for personal and professional growth The chance to work within a global company and interact with colleagues from around the world Opportunities that spark your imagination and ignite your passion to help others About DowDow (NYSE: DOW) combines global breadth; asset integration and scale; focused innovation and materials science expertise; leading business positions; and environmental, social and governance (ESG) leadership to achieve profitable growth and deliver a sustainable future. The Company's ambition is to become the most innovative, customer centric, inclusive and sustainable materials science company in the world. Dow's portfolio of plastics, industrial intermediates, coatings and silicones businesses delivers a broad range of differentiated, science-based products and solutions for its customers in high-growth market segments, such as packaging, infrastructure, mobility and consumer applications. Dow operates 104 manufacturing sites in 31 countries and employs approximately 35,700 people. Dow delivered sales of approximately $55 billion in 2021. References to Dow or the Company mean Dow Inc. and its subsidiaries. For more information, please visit or on Twitter.As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on is an Equal Employment Opportunity employer and is committed to providing opportunities without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at or you may call us at 1-833-My Dow HR and select option 0, then press .

Keywords: Dow, Midland , Logistics Quality Specialist, Other , Midland, Michigan