Desktop Support

Company: Innova Solutions
Location: Midland
Posted on: May 28, 2023

Job Description:

Innova Solutions is immediately hiring for a Desktop Support AnalystPosition type: Full time direct hire Duration: Direct Hire Location: Midland TXAs a(n) Desktop Support Analyst you will:Maintains accurate information and data for end-user issues within the ServiceNow system and according to policies and standards.Serves as the initial contact for reporting of technical issues and answering questions regarding software/hardware/connectivity issues (focus on first-call resolution)Supports and interacts with end-users, including moves, transfers, and new hires.Establishes a working relationship with clients and management while understanding responsibilities for assigned areas.Communicates effectively, verbally and in writing.Troubleshoots & performs break fix for:* Desktop / Laptop / Mobile devices * Printers - standalone and network * Phones - Digital, Analog and VoIP * Other Accessories - Scanners, Cameras, etc. * VPN, RDP, and remote access * Other tasks as requested or assignedDevelops, work through, and complete small projects as well as document processes and procedures according to corporate standards. Provide status to supervisors and clients.Deploys and build OS and software images to Laptops and Desktops, ship equipment to staff.Stays informed on industry best practices on client services, identifies gaps and recommends technical or administrative solutions to remediate.Regularly interacts with internal on any support needs and provides progress updates.Manages inventory including disposal, intake, and redeployments.Provides world-class service working with executives and c-suite.Able to remain in a stationary position, often standing or sitting for prolonged periods.Ability to lift and move boxes weighing up to 50-pounds for various needs.Occasionally work in outdoor weather conditions.Light travel 20% Required Education, Qualifications, and ExperienceA High School Diploma or equivalent, and minimum 2 years of relevant experience.Hands-on experience in a technical support role that includes desktop PC support responsibilities.Show basic competency in troubleshooting desktop device faults, connectivity issues, and application issues in a Microsoft Windows / Azure cloud environment.Verbal and written communication skills.Ability to work well independently and with others.Ability to technically evaluate current technologies & provide recommendations* Ability to work under varying levels of supervision depending on the customers' need.Familiarity with ITIL. Desirable Education, Qualification, and ExperienceBachelor's Degree in Information Technology, or related field; or equivalent work experience.Four years of additional directly related technical experienceAdvanced oral and written communication skillsAdvanced interpersonal, analytical, organizational, and problem-solving skillsA+ CertificationFamiliarity with network devices and firewallsExperience with ServiceNow tool, and Azure CloudExperience with major network product lines like Cisco, Fortinet, SonicWall, etc.Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW. Thank you! Kurt Patterson Technical Recruiter 817-501-4804 PAY RANGE AND BENEFITS: Pay Range*: $27 - $30 per hour *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.Recent Recognitions: One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)ClearlyRated Client Diamond Award Winner (2020)One of the Largest Certified MBE Companies in the NMSDC Network (2022)Advanced Tier Services partner with AWS and Gold with MSWebsite: https://www.innovasolutions.com/Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. * 1324b.PDN-99071051-5562-48ec-b399-c6a085ec7c82

Keywords: Innova Solutions, Midland , Desktop Support, Other , Midland, Michigan