MidlandmiRecruiter Since 2001
the smart solution for Midland jobs

Customer Support Specialist

Company: Mommy Jobs Online
Location: Midland
Posted on: October 12, 2019

Job Description:

Customer Support Specialist This position is with Mommy Jobs Online, so please visit www.mommyjobsonline.com to apply and get registered on our site directly! Mommy Jobs Online is now seeking Customer Support Specialist that often collaborate with the Sales or Success team on customer issues. Having a good sense of sales opportunities and churn risks is crucial. Our focus is email support. Were not currently doing chat support, and only use phone calls and/or screen shares when an issue cannot be solved efficiently over email. We have a comparatively low ticket volume, with a high proportion of technical tickets and complicated workflow related challenges. Macros / canned responses are an occasional tool, not a crutch. We do a lot of writing. The emphasis is on a consultative approach and providing individualized responses to customers. Were a team of three people and work in a shared ticket queue. Theres no traditional ticket escalation or ticket assignment. If a technical problem cannot be solved internally, we work directly with an engineer. Youll have a high level of independence and responsibility immediately, and be expected to manage your own time. Our main focus is the support ticket queue, but youre also free to create and champion your own side projects (writing new support content, creating a feature proposal for the product team, etc.) Must haves ... Work schedule based in one of the following time zones: US eastern time (UTC-5), UK time (UTC0), Central European time (UTC0) Experience working in a remote environment (communicating asynchronously over slack, zoom, email, etc.) Native-level English proficiency and able to easily communicate with customers over email, chat, and phone Ability to break down complex concepts into concise and well-written content Bonus skills / attributes ... o Experience in a field focused on customer / client relationships (e.g. customer support, business development, tutoring, teaching, counseling, sales, account management) o Undergraduate degree in computer science or equivalent o Junior level experience as a software engineer or web developer o Experience writing or formatting online content o Strong knowledge of Python Pay: $15.00 per hour / DOE Why work with us? o Work remotely and create your own schedule (we believe in trust and autonomy) o Enjoy face-to-face time with the whole team on all-expense paid retreats 2x year. o Experience building a truly successful SaaS company with a dedicated, small team where you can have a huge impact o Above market salary o Excellent medical & dental coverage, including 99% paid premiums and HSA option (US residents) o Matching 401k (US residents) To Become An Agent Apply at www.mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLCarolynT when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Midland , Customer Support Specialist, Other , Midland, Michigan

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


healthcare-work from home
Description: Nation 039 s premiere Health Programs Company is looking for leaders, Customer service skills preferred, We are A rating with
Company: ameriplan usa
Location: Grand Rapids
Posted on: 10/24/2019

Painter
Description: trucks dealer kenworth br br Michigan Kenworth - Grand Rapids is looking to expand it's team A Painter is responsible for preparing vehicles to be painted, and for applying the paint and providing (more...)
Company: Michigan Kenworth
Location: Grand Rapids
Posted on: 10/24/2019

Nurse Practitioner - Cardiology Opportunity
Description: Mercy Health Physician Partners has an excellent full time employment opportunity for an experienced Nurse Practitioner or Physician Assistant to join a well-established
Company: Mercy Health Physician Partners Grand Rapids Trini
Location: Grand Rapids
Posted on: 10/24/2019


Local CDL A Delivery Drivers - Home Daily - Dedicated Runs!
Description: America s Transportation Resources is now hiring Local CDL A Truck Drivers What
Company: America's Transportation Resources
Location: Grand Rapids
Posted on: 10/24/2019

Two Year Lease-to-Own: No Money Down, No Credit Check, No Balloon Payment, Walkaway Lease
Description: Two Year Lease-to-Own: No Money Down, No Credit Check, No Balloon Payment, Walkaway Lease IT'S NEVER BEEN EASIER TO OWN YOUR OWN TRUCK Don't Wait, Call Now 423-445-7319 24 Months and You OWN IT - (more...)
Company: U.S. Xpress
Location: Grand Rapids
Posted on: 10/24/2019

Head Coffee Roaster
Description: Job OverviewThe Coffee team at Ferris sources, roasts, and packages Specialty Coffee that is highly traceable while sharing that exceptional quality with as many people as possible. Ferris has over a (more...)
Company: Ferris Coffee & Nut Co.
Location: Grand Rapids
Posted on: 10/24/2019

Class A CDL Truck Drivers
Description: HOW DOES IT WORK br br OTP stands for Outstanding Trucking Professional. Our company drivers often ask us about how they can begin earning even more with GP Transco, and the new OTP bonus program (more...)
Company: GP Transco
Location: Grand Rapids
Posted on: 10/24/2019

Telecommute Business Development Specialist
Description: Are you seeking a career that will allow you the ability to work from home with a greater earning potential TeleReach Corporate offers both. As a Business Development Representative with TeleReach, you (more...)
Company: TeleReach Corporate
Location: Grand Rapids
Posted on: 10/24/2019

Scheduling Interviews - Work From Home
Description: Are you looking for a career change Are you looking just to supplement your income The nations premier provider of health care access in the US is looking for motivated self-starters to enjoy a career (more...)
Company: Professional Career Advantage
Location: Grand Rapids
Posted on: 10/24/2019

LICENSED PRACTICAL NURSE SUPERVISOR - LPN SUPERVISOR
Description: LICENSED PRACTICAL NURSE SUPERVISOR - LPN SUPERVISOR Here at CareerStaff Unlimited, we are hiring a qualified Licensed Practical Nurse Supervisor for a full-time position at a well-established long term (more...)
Company: CareerStaff Unlimited - Grand Rapids, MI
Location: Grand Rapids
Posted on: 10/24/2019

Log In or Create An Account

Get the latest Michigan jobs by following @recnetMI on Twitter!

Midland RSS job feeds