IT Support Technician

Company: AVI-SPL
Location: Midland
Posted on: June 14, 2022

Job Description:

Client satisfaction is the number one goal of this position. This role provides technical remote phone support and online "chat" support for IT related questions and issues. The ability to multitask with attention to detail is crucial. Other duties may include creating and coordinating trouble tickets, client requests, and escalation within other service organizations. This position is for a person that is a self-starter, who is able to work well within a group or individually in a corporate environment. Discretion is key, as the individual may be exposed to confidential information.Essential Duties and Responsibilities:Provides troubleshooting for IT and mobile device questions/issuesProvides adhoc user training when necessaryCreate/Maintain support documentation.Maintain understanding of current and new technologyMonitor and respond to questions that come to functional Yammer channelKnowledge of a variety of IT technologies including: computers & accessories, sharing/storing information, network connectivity, printers, MS software, mobile devices, MS teams, etc.Other duties may include creating and coordinating trouble tickets, and escalation within other service organizations.Skills and Abilities:Experience working for a computer helpdesk, or other customer service.This position requires understanding of technology, business, office procedures, and the ability to adhere to policies and procedures.Customer focus and dedication to customer satisfaction.Proficient in troubleshooting and solving mobile devices.Proficient in troubleshooting and solving desktop software including Microsoft Office products.Candidate must possess excellent verbal and written communication skills.Education and Experience:Associates Degree in Computer Science, Computer Engineering, Information Systems or equivalent experience preferred.2 - 5 years of experience with Information Technology, as well as customer service, preferably in a corporate environment.Industry Certifications such as the CompTIA A+ Certification, and Microsoft Certified Professional, a plus.Working Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment and can occasionally be required to drive to client sites.The hours for this role is 1st shift.Physical Requirements:The employee must be able to lift and/or move up to 50 pounds.Direct Reports: NONEWork Hours:This position requires ability to adapt to change. Some evening, night, holiday, on call or weekend assignment may be required. Schedule may vary according to business demands and needs.AVI-SPL reserves the right to alter work hours and work location as deems necessary AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state or local law

Keywords: AVI-SPL, Midland , IT Support Technician, Professions , Midland, Michigan