Deskside Technician II
Company: Stefanini Group
Location: Midland
Posted on: April 24, 2024
Job Description:
Details:
Who we are
Stefanini is a full service global provider of offshore, onshore
and nearshore IT services, including application development and
outsourcing services, IT infrastructure outsourcing (help desk
support and desktop services), systems integration, consulting and
strategic staffing to Fortune 1000 enterprises around the world. We
have over 25,000 employees across 77 offices in 40 countries across
the Americas, Europe, Africa, Australia, and Asia.
What will you do?
- Supporting IT equipment in large corporate environment
- Desktop/laptop tech support (Mac and PC)
- Windows 7/10 operating systems
- Support mobile devices, printers, scanners, wireless, VPN,
etc.
- IMAC Support - IT equipment Install/Move/Add/Change
- Maintain repairs, spare parts, and components
- Research and troubleshoot problems
- Maintain system configurations and documentation
- Track and resolve customer incidents and requests through the
client's ticketing tool
- Troubleshoot and resolve hardware and software issues for
Windows devices
- Backup, restoration, and migration of user data
- Smart Hands support with networking, server, and
telecommunications technologies
- Printer and peripheral device support
- Inventory management of IT assets including asset auditing
- Ability to research and follow appropriate KB articles
- Ability to work on-call and other after-hours support
needs
- May provide Executive support
- Various other tasks associated with deskside services
- May need to be available to provide support at other client
locations as needed
- Other duties as assigned Job Requirements
Details:
What do you need to succeed?
- Experience supporting Mac OS, Windows OS, Microsoft Office,
Smart Phones, AV Conferencing Systems, Printers and PC
hardware
- Able to uphold a positive attitude at all times, even under
stressful conditions
- Experience supporting remote facilities and users
- Excellent verbal and written communication skills
- High level of professionalism and strong personal interaction
skills
- Ability to perform in-depth research and troubleshooting for
complex technical issues
- Ability to prioritize and complete all work tasks with minimal
supervision
- Ability to walk, bend, stand for long hours, and lift equipment
up to 50 pounds
- Ability and willingness to learn new technologies
- High School Diploma (required)
- Deskside / Desktop / End User Computer experience, ideally in a
corporate environment
- Proven ability to handle challenging, rapid-response user
support
- Proven ability to balance, prioritize and organize multiple
tasks Desired Characteristics
- A+ Certification
- Microsoft Certified Professional (MCP)
- ITIL Foundations
- Lean Six Sigma What you'll get
- Work with brilliant minds, often within a global capacity;
- Comprehensive Benefits package that includes 401(k), paid time
off, tuition reimbursement, medical, dental and vision insurance,
and much more;
- Opportunity to participate in professional development
eLearning programs within the Stefanini University, and other
virtual training as well. Why we're different
- Brazilian and privately owned company;
- Agility, flexibility, and innovation are in our DNA;
- Flat organizational structure which enables faster
communication and decision making;
Pay Range:
Based on Experience
Keywords: Stefanini Group, Midland , Deskside Technician II, Professions , Midland, Michigan
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