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Lease and Rental Executive

Company: CSM Companies Inc
Location: Grand Rapids
Posted on: June 19, 2019

Job Description:

dealer


Premier Leasing, located in Grand Rapids, MI, is accepting applications for a Lease and Rental Executive position. This position is ideal for those who have sales and customer service experience, ability to work well under pressure, and effective communication skills. This is a great opportunity to join a growing and successful dealer group!
Responsibilities:

Answer customers' questions about products, prices, availability, product uses, and credit terms
Recommend products to customers, based on customers' needs and interests
Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders
Estimate or quote prices, credit or contract terms, warranties, and delivery dates
Consult with customers after contract signing to resolve problems and to provide ongoing support
Prepare estimates, and proposals that meet specific customer needs
Identify prospective customers by using business directories, following leads from existing customers, participating in organizations and associations, and attending trade shows and conferences
Monitor market conditions, product innovations, and competitors' products, prices, and sales
Provide account management to lease customers by resolving operational and financial conflicts.
Build relationships with leasing customers by acting as a transportation consultant, conducting periodic reviews, and managing the voice of the customer process.
Complete administrative duties related to account management by following up on accounts receivable, equipment delivery, completing reports, etc
Other projects and tasks as assigned by manager

Primary Duties:

Call on all assigned accounts as scheduled and file complete and timely call reports
Maintain current data for customer profiles in company databases
Successfully complete product and sales training courses as assigned
Develop and maintain full working knowledge of all company systems, procedures, and policies
Facilitate resolution of customer satisfaction issues including coordination and follow up with other departments and branches
Facilitate timely deliveries of customer units

Qualifications:

At least 5 years of sales and customer service experience required, with service and transportation industry preferred
Basic computer skills including Microsoft Word and Excel required
Customer service skills, flexibility, and strong phone skills are required
Ability to obtain a valid Commercial Drivers License (CDL)
Sales experience (retail, consumer, B2B) preferred
High School degree or equivalent required
Some college or Bachelors degree preferred
Must be highly organized, detail oriented and results driven
Ability to prioritize and handle numerous tasks simultaneously
Ability to work well under pressure while assisting a wide variety of customers and fostering relationships with key industry contacts
Effective written and oral communication skills
Ability to bend, kneel, stoop and lift/move up to 50 lbs. on a regular basis
Ability to work 8 – 10 hour days, including overtime hours as needed
Ability to work outdoors and in an environment with occasional exposure to weather elements
Willingness to travel as necessary


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Keywords: CSM Companies Inc, Midland , Lease and Rental Executive, Professions , Grand Rapids, Michigan

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