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Full Time Member Service Representative/Teller

Company: mfcu
Location: Midland
Posted on: September 17, 2022

Job Description:

Would you love to build relationships with our members and help them with their financial needs? We will empower you to be the best version of yourself while helping you maintain a positive work/life balance. We have an amazing culture at our credit union with a family-like feel among our staff. You'd be working with some pretty awesome, hardworking people who know how to have fun at work. We encourage a better tomorrow by being caring, trustworthy and enthusiastic.Position OverviewThe primary purpose of this position is to assist Members First Credit Union to deliver on its mission: To encourage a better tomorrow. To achieve this mission, the position must deliver on our brand promise: We believe in you. Our promise is to be trustworthy, caring, and enthusiastic to help you succeed. You will do this by living out our core values in every service contact to both internal and external members.TrustworthyWe deliver excellence through knowledge.We can be depended upon to do the right thing.We believe in exceeding expectations.Caring We are committed to encouragement and the power of positivity.We respect all people, without judgment.We give the best of ourselves when we join together.EnthusiasticWe are hardworking, passionate people.We encourage maximizing happiness and fun.We thrive by finding new ways to help.Essential DutiesDeliver on the Credit Union's Promises in every service situationDevelop and maintain an effective level of product knowledgeIdentify members' financial needs and recommend appropriate Credit Union solutionsMaintain, operate, and balance a cash drawer dailyDuties and ResponsibilitiesThe following statements are intended to describe the general nature and level of work being performed by this position. It is not intended to be an exhaustive list of all duties, responsibilities and skills required of this position. Other duties may be assigned to meet business needs.Create opportunities for expanded member relationship by determining the needs for additional product and services and recommend appropriate Credit Union solutionsRemind delinquent members that their payments are dueMaintain Sales and Service Performance ExpectationsProcess member's cash and check transactions, to include deposits, withdrawals, check cashing and loan payments.Handle inquiries on member's accounts, statements, and histories.Process check orders as neededSell Visa Gift and Travel Cards and cashier's checks/money orders.Collect any fees as required for services.Answer phones and handle inquires.Process mail as neededAssist other departments with clerical duties as required.General Sales ExpectationsSuccessfully use effective Sales Champion skills and behaviorsBuild relationships with current and new members. Offer products and services that will help improve their financial wellbeing.Assist with the onboarding process that continues to build relationship with new members.Make sure members are being fully servedOtherAttend education functions as requiredOther duties that may be assigned from time to time.Qualifications and ExpectationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the expectations of the person performing this job.Strive to exceed credit union, department, and personal goalsTeam orientedDependableHighly organizedProduces accurate work resultsReadily keeps others adequately informedPresents a professional imageMaintains a high level of knowledge about credit union philosophy, products and servicesCourtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and /or outside the organization generally regarding routine matters for purposes of giving or obtaining information, which may require some discussion.Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ability to lift up to 25 pounds.Able to sit or stand for 2-4 hours at a time.Work EnvironmentMust maintain a neat and orderly work area.Routinely clean and disinfect work areas (i.e. teller stations, desk surfaces, phones, electronic equipment).Wipe down teller windows and desk surfaces after every Member and Team Member interaction. If limited or no Member interactions, this practice is to be completed a minimum of twice a day.Wipe down door handles, drive thru canisters, desks, telephones, areas that are often touched by members or team members coming in frequently.Sanitize shared spaces such as break rooms, whiteboards, and meeting tables after every use.Protect the confidentiality of credit union staff and members by locking door or removing items from desk/workstation when away.Education and ExperienceMinimum high school graduate or equivalent.Ability to operate a 10 key calculator and a typewriterSix months previous cash handling experienceExperience operating a personal computerAbility to communicate with members and other staff - clearly and conciselyGood working knowledge of all credit union products and serviceSkills in Microsoft Word, Excel, and Outlook*Education and experience requirements may be waived for Co-Op students.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: mfcu, Midland , Full Time Member Service Representative/Teller, Sales , Midland, Michigan

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